Tips of the week

Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills

Compliments are nourishment for others.  If work at complementing; others with improve and grow.

Six ideas to increase your success in complimenting people include:

  1. Be specific.   Broad statements like “great job” are not as effective as specific statements like “I appreciate the fact that your reports are always on time.”
  2. Be real.    Compliment when the praise is deserved not just because you are in a good mood.
  3. Be timely.   Make complimenting a priority.
  4. Be daily.    Look for opportunities to make people feel good about themselves each day.
  5. Be singular.    Avoid stringing compliments together.
  6. Be genuine.   Avoid complimenting before making a special request.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Time Management

Posted on by skestenberg in Tips of the week Comments Off on Time Management

Time Management  –

There are many tasks demanding your attention.  Identifying the priorities is an premier time management skill to help you work effectively.

Eight ideas to increase your success in focusing on priorities include:

  1. Identify a deadline for every task you need to complete.  This deadline can be imposed by others or self-imposed.  If a deadline is not communicated; request one.  If need be, negotiate the deadline to ensure it is do-able.
  2. Include activities related to larger projects in the above process.
  3. Identify the start time required to complete your tasks on time.  Include a buffer for high profile and/or time consuming tasks.
  4. Remove tasks that have no deadline i.e. reports that need to be read, articles of interest etc. from your immediate work area.  Store them out of sight.
  5. Identify the tasks that need to be completed today…. these are your “A” priorities”.
  6. Organize the tasks that need to be started on another day in order of their start date… these are your “B” priorities.
  7. Work only on your “A’s” until all of them are complete.
  8.  If time permits work on the “B” that next needs to be started.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.


Leadership Skills

Posted on by skestenberg in Tips of the week Comments Off on Leadership Skills

Leadership Skills

Decision-making is an essential skill.

Six ideas to increase your success in decision-making include:

  1. Distinguish large from small decisions.
  2. Delegate as many of the smaller decisions you can.
  3. Investigate all aspects of a problem before trying to decide.
  4. Get into a relaxed mode.
  5. Avoid crisis decision-making.
  6. Don’t be ruled by logic alone; most problems are full of emotions.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism


Looking for trainers able to lead interactive workshops on Communication, Leadership and Management skills.

Posted on by skestenberg in Tips of the week Comments Off on Looking for trainers able to lead interactive workshops on Communication, Leadership and Management skills.

Looking for trainers able to lead interactive workshops on Communication, Leadership and Management skills. Experience is essential.

Please contact  info@jobdesignconcepts.com


Presentations Skills

Posted on by skestenberg in Tips of the week Comments Off on Presentations Skills

Presentations Skills –

Some people who have something to say and can’t; others nothing to say and keep saying it.

Six ideas to increase your effectiveness in presenting your ideas include:

  1. Be Prepared -. Practice with a tape recorder or videotape yourself.
  2. Use personal examples and stories in your speech whenever possible.
  3. Relax – focus on your message and not the audience.
  4. Maintain eye contact with the audience. – 2-3 seconds per person
  5. Use gestures fro emphasis.
  6. Use natural humor – there’s no need to be a comedian.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Time Management

Posted on by skestenberg in Tips of the week Comments Off on Time Management

Time Management

Are you interrupting yourself?

Three ideas to increase your success in minimizing interrupting yourself include:

  1. Turn off your email alert.
  2. Allow your telephone calls to go to voice mail if they are not the priority.
  3. Prevent potential crisis by planning and using time lines.Our time management skills training workshop provides the time management skills essential focus on the areas that will result in the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism


Customer Service Skills

Posted on by skestenberg in Tips of the week Comments Off on Customer Service Skills

Customer Service Skills

Customers are both internal and external.   The service we provide will determine our organizations longevity.

Five ideas to increase your success in providing excellent service include:

  1. Listen to their concerns and demonstrate your understanding by paraphrasing.
  2. Develop an unemotional problem-solving style.
  3. Handle complaints as a priority;
  4. Follow-up and be appreciative of the fact that you were given an opportunity to improve.
  5. Work to overcome procedural obstacles that punish our customers/clients.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Presentations Skills

Posted on by skestenberg in Tips of the week Comments Off on Presentations Skills

Presentations Skills –

Successful presentations move people to take action

Four ideas to increase your impact in presenting include:

  1. Plan, rehearse and delivered with flair.
  2. Use specific skills, like inflection, gestures and dramatic pauses.
  3. Continue to improve following each presentation by identifying what to continue, what to stop and what to start. Great presenters may start as poor speakers – but they get better.
  4. Identify the techniques of other speakers and mimic them – ask yourself, “Why does their delivery work? How can I use that technique or principle?” Look for the skills they used and make them your own.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Communication Skills – Giving Feedback

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills – Giving Feedback

Communication Skills – Giving Feedback

Informing someone that they have not met your expectations is challenging. If it’s not handled well it can result in their becoming defensiveness or resentmentful.

Six ideas to increase your success in giving feedback in a problem situation include:

  1. Make sure you deliver your feedback in private.
  2. Be respectful of the individual; focus on the problem or the situation, not the individual.
  3. Be timely… as soon as possible is always best.
  4. Provide facts; avoid judgments.
  5. Provide all the details and be specific.
  6. End with a question.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Time Management – Interruptions

Posted on by skestenberg in Tips of the week Comments Off on Time Management – Interruptions

Time Management – Interruptions

Stop interrupting yourself!

Three ideas to increase your success in minimizing interrupting yourself include:

  1. Commit to finish whatever you start.
  2. Make outgoing phone calls at designated times.
  3. Schedule breaks at specific times.

Our time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism.


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