Tips of the week

Tips of the Week – January 8th

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Communication Effectiveness

Communication is the #1 problem in every organization.

Six ideas to increase success include:

1. Effective communication is a process. This means actively interacting until understanding is transferred.

2. Check your understanding by paraphrasing, i.e. repeating what you believe the person is saying and getting their agreement.

3. Demonstrate your understanding by paraphrasing. This is particularly helpful before you disagree.

4. Ask open questions to gather lots of information, i.e. start with ”how” or “tell me”. Information is power.

5. Be aware of your non-verbal communication. Words account for only 7% of a face to face communication. The way you sound, look and behave account for 93% of any message you are sending.

6. Perception can be a serious barrier to effective communication. Become aware of your own biases and prejudices; work harder to understand the real message whenever these natural barriers compete.


Tips of the week – January 4th

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Managing Change

Resisting change is a natural human response. We need to anticipate this resistance and plan to overcome it.

Six ideas to increase success include:

1. Involve people in the planning process as early as possible. Participation leads to commitment.

2. Explain the change and why it is necessary. Include benefits to the individual(s).

3. Outline how the change will impact on the individual(s). This demonstrates the careful considerations you have made.

4. Ask for their concerns. There are always concerns so give the process time.

5. Ask for their questions. After raising concerns they will be more likely to ask questions.

6. Ask for their support in making the change work, i.e. “Can I count on you to help implement this change?”


Tips of the Week – Dec. 17th

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Motivating By Giving Up Control

“Giving” in order to “receive” is a strategy to apply in creating a motivational climate. Allowing others to exercise some control creates an environment that builds self worth.

Six ideas to increase your success with motivating by giving up control include:
1. Give choices whenever possible. For example:
• on activities to accomplish a goal
• on the order of actions
• on the deadline
• on the time line
• on the team members

2. Ask open questions as opposed to directive questions… allowing others to suggest the solutions.

3. Demonstrate that you are open-minded…. receptive to new ideas and approaches.

4. Create a need by identifying a benefit to the individual. This helps to develop a sense of personal responsibility

5. Show interest in their progress by following up.

6. Give recognition, support & approval.


Tips of the Week – December 10th

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Managing Others

Getting work done through others requires specialized skill and effort.  Eight ideas to increase your success with managing others include:

1. Try to create complete jobs where there is a sense of ownership from start to finish.

2. Give background information and strategic direction whenever you assign tasks.

3. Sell change; demanding it can lead to sabotage. The approach to take is always to outline benefits to the individual.

4. Allow people to find their own solutions by posing effective questions.

5. Provide positive feedback own its own… not as an introduction to what needs to be done in the future.

6. Focus on facts, not on judgments. Be specific; avoid any generalizations.

7. Be willing to change your thinking.

8. Remember people work better in a climate where fun is encouraged.


Tips of the Week – Dec. 3rd

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Developing Your Leadership Skills

Your leadership ability could be your greatest asset.

Seven ideas to increase your success with leading others include:

  1. Be a work in progress.  Those who think they have arrived have the furthest to go… continue to learn.
  1. Listen and look for opportunities to grow as a person and as a leader.
  1. Work hard at understanding others intentions, feelings and ideas.
  1. Be authentic.  Sincerity is intuited.
  1. Follow through with any promises or commitments.
  1. Recognize others’ contributions; celebrate achievements; acknowledge effort.
  1. Provide positive and negative feedback separately otherwise the positive feedback may only be perceived as “the warm up”.

 


Tips of the Week – Nov. 26th

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Increasing Your Productivity

To improve your value, increase your productivity. The following questions will often help you identify where you should be focusing your effort.

Seven ideas to increase your success with increasing your productivity include:

1. Ask yourself what really needs to be done and then do it.

2. Ask yourself what does your organization really need and then recommend it and/or implement it.

3. Work with action plans. Know what you want to accomplish each day/week/month.

4. Consider what decisions you need to make and them make them.

5. Consider who you need to contact and then do it.

6. Identify which meetings you need to attend and which you can skip.

7. Identify those who need to be on your team and enlist them.


Tips of the Week – Nov. 17th

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Building Your Patience

The ability to give a process time is not always naturally inherited. Waiting for outcomes can be unduly stressful for us as we journey with the ever-increasing speed of modern life.

Eleven ideas to increase your success with building your patience include:

1. Recognize that an attempt may not be entirely successful but it will always provide a learning opportunity.

2. Use waiting situations as conscious opportunities to cultivate your patience… i.e. waiting in line or in traffic.

3. Guard against acting on impulse. Practice taking more time even when you know you don’t need it.

4. Take at least one minute to gain perspective and consider the big picture.

5. Deal with what is real as opposed to what “could happen”.

6. Avoid picking up the bad habits of impatient people who surround you.

7. Ask yourself… is impatience in your best interest right now?

8. Remind yourself of the importance of respect and tolerance.

9. Use positive visualization. Picture yourself acting and re-acting with patience.

10. Use positive self-talk. “I’m working on increasing my patience.”

11. Place notes reminding you to be patient all around you.


Tips of the Week – Nov. 11th

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Networking (Part II)

Learning to mingle and to follow-up with business contacts could be the best thing you can do to promote yourself, your service or your product.

Nine additional ideas to increase your success with networking include:

1. When meeting someone, repeat their name to help you remember it.

2. Ask questions about what they do; the challenges they face; the changes they are experiencing.

3. Be a great listener. Listen more than you speak.

4. Spend no more than 5-6 minutes talking with any one person at a networking event.

5. Exchange cards. Ask for their card if they don’t offer it.

6. Set up a system to manage the details of the people you meet.

7. Follow up within 24 hours of the event. Call or write. Try to refer to your conversation and mention something they said. Arrange a meeting or lunch if they have serious potential.

8. Send them an article about an interest they expressed.

9. Try to build a relationship; recognize that the process takes time and will require multiple contacts as you attempt to build trust.


Tips of the Week – November 5th

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Networking (Part I)

Learning to mingle and to follow-up with business contacts could be the best thing you can do to promote yourself, your service or your product.

Eight ideas to increase your success with networking include:

1. Identify the type of person you want to meet; i.e. the purchasing officer.

2. Identify where you would likely encounter them; i.e. what associations would they belong to? What conferences meetings or trade shows would they attend?

3. Create an objective around how many of these types of encounters you will need to attend in a week, month or year.

4. Review the list of attendees before an encounter so you can search for the people you want to talk to.

5. Be prepared with business cards, a pen, a notebook and a smile.

6. Arrive early so you can start networking when the group is small and less intimidating.

7. Approach people who are standing by themselves.

8. Shake hands. Introduce yourself in 30 seconds or less. Describe the service you provide to your clients in one or two sentences.


Tips of the Week – Oct. 30th

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Continuous Improvement

We need to value and find ways to implement the art of continuous improvement.

Eight questions to ask yourself after completing an assignment or project include:

  1. What can I learn from this experience?
  1. What technology would assist me in the future
  1. How do I need to alter future time lines?
  1. What budget considerations should I make in the future?
  1. What lessons can I learn from internal or external suppliers or customers?
  1. What could I do differently next time?
  1. What recommendations would my superior make?
  1. What strategy could assist me in the future?