Dealing With Difficult People

Dealing With Difficult People Skill Training in Toronto

Your success is dependent on working with others; however, working with a perfect team is a dream, not a reality. In some situations there is a need to work with people who have different goals or agendas or who lack either commitment or interest in their job. Turning these situations into productive interactions is possible with the appropriate communication strategies.

Objectives

To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction.

  • To minimize conflicts and maximize harmony
  • To overcome any reluctance and to practice assertion appropriately in dealing with difficult situations
  • To improve interpersonal relationships and subsequently job satisfaction and task accomplishment

Format

  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual exercises
  • Practice exercises

Our Toronto based Dealing With Difficult People training & development workshop will enable participants to make presentations with confidence and composure.

Outline

  • Types of difficult people
  • Identifying your style in conflict situations
  • Differentiating between aggressive, non- assertive, assertive
  • Understanding your authority (rights) • Coping with difficult people
  • The keys to building effective communication
  • Building rapport • Actively listening
  • Using effective non-verbal communication
  • Using effective language
  • Escalators & de-escalators
  • Recognizing our triggers
  • Controlling feelings and emotions
  • Recognizing our filters
  • Saying no, graciously
  • Disagreeing diplomatically
  • Responding to criticism
  • Handling complaints
  • Dealing with hostility
  • Melting resistance
  • Staying solution focused
  • Collaborating and/or compromising in conflict situations
  • Learning how to not manipulate or be manipulated
  • Dealing with inappropriate behaviour
  • Reducing resistance and resentment
  • Recognizing when to confront & when to ignore

Participants at each leadership training workshop are encouraged to send an email within three months following the workshop and can expect a personal reply to assist with their learning experience.

Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
This supervisor leadership skills training workshop can be delivered at your location in and outside of the Toronto area.

Fee: $399.00 (5% discount for groups of 3 or more)

We will contact you by email to confirm your registration within one business day. At that time we will advise you on how to make payment by credit card or by corporate cheque.

Register Now for November 23rd

Fee: $399.00 (5% discount for groups of 3 or more)

We will contact you by email to confirm your registration within one business day. At that time we will advise you on how to make payment by credit card or by corporate cheque.

Please wait...

View schedule of all public workshops and dates

Location: Madison Centre, 4950 Yonge Street, Toronto

Fee: $399.00 (5% discount for groups of 3 or more)

Time: 9:00 am to 4:00 pm

Manual: Included in the workshop fee

Certificate: Presented upon completion

Public Transit: Subway access available to the building

Parking: Underground Lunch: 12:00AM and 1:00PM – many lunch options nearby

Breaks: 15 minutes at 10:30AM and 2:30PM

Refreshments: Coffee/tea/juice, muffins and cookies