Tips of the week

/Tips of the week

Dealing With Difficult People

Dealing With Difficult People –

Three ideas to increase success include:

  1. Make sure you’re calm before you interact with any difficult people. This first step will change how you react to them.
  2. Focus on problem-solving; not never on blaming.
  3. Determine the root cause of any emotions ; it’s possible some of your emotion comes from your own concerns with the situation and not the actual person interacting with you.

Our Toronto based Dealing with Difficult People skills training workshop and our Developing Emotional Intelligence skills training workshop provide the skills to master challenging situations.

Contact us today to find out how our Toronto based leadership skills training and other communications skills courses and workshops can help you build your professionalism.

2017-02-15T12:18:18+00:00 March 2nd, 2017|Tips of the week|Comments Off on Dealing With Difficult People

Communication Skills

Communication Skills –

The #1 problem in every organization is Communicaiton Skills.

Three ideas to increase your communication success include:

  1. Effective communication is a process. This means actively interacting with the other person until understanding is transferred.
  2. Demonstrate your understanding by paraphrasing, i.e. repeating what you think the person is saying. Be sure to get their agreement.
  3. Paraphrasing also demonstrates your understanding. Before you disagree with anyone, always paraphrase.

Our Toronto based Communication skills training workshop provides the communication skills for interacting positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism

2017-02-15T12:16:14+00:00 February 27th, 2017|Tips of the week|Comments Off on Communication Skills

Dealing With Difficult People – Introducing Change

Dealing With Difficult People – Introducing Change –

Most people resist change. Is seems to be a natural response. To introduce change, anticipate resistance and make plans to overcome it.

Six ideas to increase success include:

  1. If you want commitment, Involve people in the planning process as soon as possible. Participation leads to commitment.
  2. Explain the upcoming change and why the change is needed. Outline the benefits of the change to the individual(s).
  3. Outline how the change will affect the individual(s). Demonstrate the careful considerations you have made before making the decision..
  4. Ask for their concerns first. There are always concerns so give the process time.
  5. Ask for their questions second..
  6. Ask for support in making the change work, i.e. “Can I count on you to make this change?”

Our Toronto based dealing with Difficult People skills training workshop and our Developing Emotional Intelligence skills training workshop provide the skills to master challenging situations.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism

2017-02-15T12:14:51+00:00 February 23rd, 2017|Tips of the week|Comments Off on Dealing With Difficult People – Introducing Change

Communication Skills – Listening

Communication Skills – Listening –

Develop your communication skills by developing your listening effectiveness.

Three tips to becoming a “good listener.”

  1. Maintain eye contact. Give full attention to the speaker visually.
  2. Keep your posture upright it sends the message that you’re alert;
  3. Give the speaker verbal cues, known as probes to encourage them to say more. e.g.: “I see” “Tell me more” “That’s interesting” “Then what?” “Please go on.”

Our Toronto based Communication skills training workshop provides the communication skills for interacting positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism

2017-01-25T12:51:20+00:00 February 20th, 2017|Tips of the week|Comments Off on Communication Skills – Listening

Leadership – Meeting Management

Leadership – Meeting Management –

Introduce strategies to become more effective in managing meetings.

Three ideas to increase success include:

  1. Create an agenda that includes the outcome, i.e. for approval, for discussion, for information etc.
  2. Establish a time frame for each item on the agenda.
  3. Show respect by starting and ending meetings on time.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism.

2017-01-18T13:37:53+00:00 February 9th, 2017|Tips of the week|Comments Off on Leadership – Meeting Management

Leadership – Inspire Others

Leadership – Inspire Others – 

We all need help us along the way.

Four ideas to increase your success with inspiring others:

  1. Identify a benefit to the other person.
  2. Show interest in the other person’s development
  3. Give recognition, support & approval.
  4. Follow up monthly on goals and accomplishments.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism.

2017-01-18T13:36:34+00:00 February 6th, 2017|Tips of the week|Comments Off on Leadership – Inspire Others

Leadership – Motivating Others

Leadership – Motivating Others –

Leading requires practicing skills and strategies to motivate others.

Six ideas to increase your success with motivating others include:

  1. Provide lots of positive feedback
  2. Provide corrective feedback focusing on what needs to be done in the future.
  3. Stick to facts, not judgments.
  4. Be specific; avoid any generalizations.
  5. Be willing to change your own thinking based on explanations provided.
  6. Remember people work best in a climate where fun is encouraged.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism.

2017-01-18T13:35:08+00:00 February 2nd, 2017|Tips of the week|Comments Off on Leadership – Motivating Others

Leadership Skills

Leadership Skills –

Be an outstanding leader – continuously work at improving your skills

Three ideas to increase your success with leading others include:

  1. Follow through on any promises or commitments you make.
  2. Recognize your peoples’ contributions; celebrate their achievements; acknowledge their effort.
  3. Provide positive and negative feedback separately otherwise positive feedback may only be perceived as “the warm up”.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism.

2017-01-18T13:33:40+00:00 January 30th, 2017|Tips of the week|Comments Off on Leadership Skills

Time Management – Increasing Your Productivity

Time Management – Increasing Your Productivity –

Distraction reduces productivity. Staying focused saves time and improves quality! The following questions will help you identify where you should be focusing your attention.

Three ideas to increase your success with increasing your productivity include:

  1. Recognize who you need to connect with and then do it.
  2. Identify which meetings are essential and which you can skip.
  3. Identify who needs to be on your team and enlist them.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

2017-01-18T13:30:04+00:00 January 26th, 2017|Tips of the week|Comments Off on Time Management – Increasing Your Productivity

Motivating Others

Motivating Others –

The goal is to create a motivational climate. Allowing others to have control creates an environment that builds self-esteem.

Three ideas to increase your success with motivating by others include:

  1. Give choices whenever possible. For example:
  • on activities to accomplish a goal
  • on the order of actions
  • on the deadline
  • on the time line
  • on the team members
  1. Ask open questions as opposed to directive questions… allowing others to suggest the solutions.
  2. Demonstrate that you are open-minded…. receptive to new ideas and approaches.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism.

2017-01-11T16:22:33+00:00 January 23rd, 2017|Tips of the week|Comments Off on Motivating Others