Customer Service – Handling Complaints

Complaints can sometimes provide valuable feedback and an opportunity to improve.  We need to be appreciative of those who take their time to bring problems to our attention.

Three ideas to increase success include:

  1. Don’t attempt to justify actions or blame anyone, within or outside of your organization.
  2. Ask questions to get all the facts; make no assumptions.
  3. Mutually agree on a course of action.  Sometimes the course you identify is not satisfactory to the person complaining.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.