Communication Skills Training Workshop

//Communication Skills Training Workshop
Communication Skills Training Workshop 2017-12-05T09:08:01+00:00

Toronto Communication Skills Training Workshops

The number one priority in every organization is communication effectiveness.  Learning the strategies for performing positively, assertively and powerfully will enhance your career and personal success.

Who Should Attend

Our Toronto based communication training & development workshop is directed all those who want to improve their ability to communicate with others to gain respect and/or support.

Methodology

  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual exercises
  • Practice Opportunities

Objectives

  • To demonstrate concepts and approaches that will enhance interpersonal communication.
  • To identify barriers to communication and learn the techniques to remove or minimize them.
  • To analyze non-verbal communication and use it as a motivator.
  • To increase listening effectiveness.
  • To learn the skills essential to getting your ideas, plans and feelings across with confidence and conviction
  • To practice assertive communication.
  • To overcome any reluctance to deal with difficult situations
  • To improve interpersonal relationships, job satisfaction and task accomplishment

Workshop Outline

The Communication Process

  • Modes of communicating
  • The impact of non-verbal communication
  • Controlling feelings and emotions

Communication Barriers

  • Identifying barriers
  • Examining their consequences
  • Developing ways to overcome barriers

Active Listening

  • Removing personal biases
  • Ensuring understanding
  • Listening to body language

Questioning Skills

  • The benefit of two-way communications
  • Knowing how to ask
  • Maintaining rapport

Structuring Communication

  • Organizing to persuade and influence
  • Using assertive language

Handling Difficult Situations

  • Making unpopular requests
  • Responding to unreasonable demands
  • Saying no, without guilt
  • Dealing with criticism
  • Disagreeing diplomatically
  • Collaborating in conflict situations
  • Recognizing when to confront & when to ignore

Participants at the communication training workshop are encouraged to send an email within three months following the training workshop and can expect a personal reply to assist with their learning experience.

Time: 9:00 am to 4:00 pm
Location: Madison Centre, 4950 Yonge Street, Toronto
This communication skills training workshop can be delivered at your location in and outside of the Toronto area.

Fee: $399.00 (5% discount for groups of 3 or more)

We will contact you by email to confirm your registration within one business day. At that time we will advise you on how to make payment by credit card or by corporate cheque.

Register Now for February 15th

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Fee: $399.00 (5% discount for groups of 3 or more)

We will contact you by email to confirm your registration within one business day. At that time we will advise you on how to make payment by credit card or by corporate cheque.

View schedule of all public workshops and dates

Location: Madison Centre, 4950 Yonge Street, Toronto

Fee: $399.00 (5% discount for groups of 3 or more)

Time: 9:00 am to 4:00 pm

Manual: Included in the workshop fee

Certificate: Presented upon completion

Public Transit: Subway access available to the building

Parking: Underground

Lunch: 12:00PM to 1:00PM – many lunch options nearby

Breaks: 15 minutes at 10:30AM and 2:30PM

Refreshments: Coffee/tea and cookies

Register Now
Upcoming Public Workshops

Madison Centre
4950 Yonge St
North York, ON M2N 6K1