Customer Service – Handling Complaints

The customer who complains is essential!  Feedback can provide an outstanding opportunity to improve.  Thank customers for sharing their experience.

Five ideas to increase customer service success include:

  1. Be open mind.
  2. Refrain from defensiveness
  3. Look to problem solve not blame.
  4. Ask questions to clarify and get all the facts.
  5. Never assume.
  6. Work to reach a solution with them.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2022-01-19T14:15:12-05:00January 27th, 2022|Tips of the week|0 Comments

Negotiating Skills

You can negotiate anything and everything!

Six ideas to increase negotiating success include:

  1. Identify what’s key and what’s not.
  2. Determine the other person’s needs.
  3. Develop questions to help the other person identify their goals.
  4. Make absolutely no assumptions.
  5. Ask questions to show and to clarify your understanding.
  6. Outline shared benefits to assist the other person to see your position.

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating.  Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2022-01-19T14:11:11-05:00January 24th, 2022|Tips of the week|0 Comments

Time Management – Interruptions

We constantly interrupt ourselves!

Four ideas to increase your success in minimizing interrupting yourself include:

  1. Clear your workspace, in basket etc.
  2. Organize all of the needed documents, equipment etc. before you start any assignment,
  3. Finish each assignment before starting a new assignment.
  4. Don’t say “call me anytime”.

Our time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

2022-01-19T13:49:31-05:00January 20th, 2022|Tips of the week|0 Comments

Communication Skills – Handling Complaints

People who complain should be appreciated.  Always respect them and always thank them.

Five ideas to increase success include:

  1. Give people an opportunity to vent.
  2. Recognize that the opportunity to be heard had value.
  3. Empathize! Put yourself in their place.
  4. Apologize once! Not as an admission of guilt; simply as a regret for their inconvenience.
  5. Don’t apologize for organizations rules or policies.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other communication skills and leadership courses and workshops can help you build your professionalism.

2021-12-17T15:30:26-05:00December 23rd, 2021|Tips of the week|0 Comments

Communication Skills

Communication Skills

First impression happen in 90 seconds.  Make yours memorable!

Seven ideas to increase your communication success with a first impression include:

  1. Match formality in your clothing.
  2. Dressing up is better than dressing down.
  3. Be punctual.
  4. Let your smile show that care.
  5. Let your voice sound like you care
  6. Project confidence.
2021-12-17T15:31:34-05:00December 20th, 2021|Tips of the week|0 Comments

Business Writing

Effective business writing requires you accomplish clarity, brevity and results.

Four ideas to increase your business writing effectiveness include:

  1. Focus on the reader by using “you” instead of “I’s andwe’s” .
  2. Be positive by focusing on what you can do; not what you can’t do.
  3. Use numbers to sequence actions.
  4. Use bullets when the items are not in a particular order.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism.  Our public workshops take place in Toronto.

2021-12-06T18:26:38-05:00December 16th, 2021|Tips of the week|0 Comments

Presentation Skills

Presenting for results is your goal.

Six ideas to increase your presentation success include:

  1. Speak as if the presentation was an extended conversation..
  2. Pay attention to your message not to your appearance.
  3. Know the story, the purpose, the goal.
  4. Prepare so you can overcome any objections.
  5. Practice varying your inflection and volume and speed.
  6. Plan to use your hands effectively..

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others.  Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

2021-12-06T18:22:22-05:00December 13th, 2021|Tips of the week|0 Comments

Business Writing

Writing to be understood should be your goal.

Six ideas to increase success include:

  1. Be clear on why you’re writing.
  2. Be clear on what do you hope to accomplish.
  3. Be Specific on what action you want the reader to take.
  4. States your purpose in writing in your first sentence.
  5. Write as you speak.
  6. Eliminate clichés like “as discussed”.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism.  Our public workshops take place in Toronto.

2021-11-30T18:03:32-05:00December 9th, 2021|Tips of the week|0 Comments

Presentation Skills

Effective presentation skills enhance your leadership success and earns respect,

Whether your objective is to motivate, to inform, to influence or to defend, the way you present yourself and communicate your ideas is essential to getting the results you seek.

Three ideas to increase success include:

  1. Pay attention to the way you look! Posture, clothing, facial expression and gestures are responsible for 55% of your message.
  2. The way you speak i.e. the speed, inflection, pauses, and volume are responsible for 38% of your message.
  3. Work to be perceived as enthusiastic; confident; believable; knowledgeable and approachable.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others.  Workshops are currently delivered online.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

2021-11-30T17:58:32-05:00December 6th, 2021|Tips of the week|0 Comments

Assertiveness Skills

Being assertive means being unemotional and problem-solving oriented.

Four ideas to increase success include:

  1. Be helpful when you say no by offering an alternative.
  2. Before you disagree, show your understanding by paraphrasing.
  3. Value of the other person’s opinion before sharing your opinion.
  4. Work with the other person by asking questions like: How can we resolve this situation? What would it take to fix this?

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism

2021-11-22T17:41:39-05:00December 2nd, 2021|Tips of the week|0 Comments