Leadership – Problem-Solving Skills

October 16th, 2017 (No Comments)

Leadership – Problem-Solving Skills – Using a problem-solving structure before making a decision is worth the effort. Six ideas to increase your success in problem-solving include: Identify the issue – state the problem in the form of several different questions. Identify the criteria for the solution– On what basis should you make the decision?   What will […]

Communication Skills – Questioning Effectively

October 12th, 2017 (No Comments)

Communication Skills – Questioning Effectively – Ask questions to: Demonstrate interest Express concern Introduce new ideas Help others to learn.   Eight ideas to increase your ability to ask questions include: Encourage an environment where questions are welcome. Encourage questions. Be candid when you answer. Remember the KISS rule.  Keep It Short and Simple. Keep […]

Leadership Skills

October 9th, 2017 (No Comments)

Leadership Skills – There are multiple decisions to be made each day!. Five ideas to increase your success in decision-making include: Accept that you may not always be right. From each failure comes the opportunity for greater success. Don’t hesitate or overthink when making decisions. Consider alternative solutions available for a predetermined period of time […]

Time Management

October 5th, 2017 (No Comments)

Time Management – Do you invite people to interrupt you? Six ideas to increase your success in reducing invitations to interrupt you include: Remove the “sweet attractions” from your work area i.e. candy and treats Make less small talk. Never say – “Drop by or call any time” Be less accessible by working with your […]

Communication Skills

October 2nd, 2017 (No Comments)

Communication Skills – Help people to feel good about themselves!  Complement frequently and others will thrive. Six ideas to increase your success in complimenting people include: Be specific.   Broad statements like “great job” are not as effective as specific statements like “I appreciate the fact that your reports are always on time.” Be real.    Compliment […]

Time Management

September 28th, 2017 (No Comments)

Time Management – Multiple tasks compete for your attention.  Figuring out your priorities is an essential time management skill to help you work effectively. Eight ideas to increase your success in focusing on priorities include: Know the deadline for every task you need to complete. Schedule activities related to larger projects in the above process. […]

Leadership Skills

September 25th, 2017 (No Comments)

Leadership Skills – Your leadership skill escalates when your decision-making skill develops. Six ideas to increase your success in decision-making include: Priorities based on the impact of the decision. Delegate small decisions. Complete your investigation before deciding. Take a moment to step into relaxed mode. Even when crisis strikes compete your decision-making process. Consider emotions […]

Presentations Skills

September 21st, 2017 (No Comments)

Presentations Skills – Some people who have something to say and can’t; others nothing to say and keep saying it. Six ideas to increase your effectiveness in presenting your ideas include: Be Prepared -. Practice with a tape recorder or videotape yourself. Use personal examples and stories in your speech whenever possible. Relax – focus […]

Time Management

September 18th, 2017 (No Comments)

Time Management – Do you interrupt yourself? Three ideas to increase your success in minimizing interrupting yourself include: Turn off your email alert. Let your telephone calls to go to voice mail if they are not the priority. Use time lines to prevent potential crisis. Our time management skills training workshop provides the time management skills […]

Customer Service Skills

September 14th, 2017 (No Comments)

Customer Service Skills – Excellent service impacts on every organizations longevity. Seven ideas to increase your success in providing excellent service include: Treat internal customers with the same respect as external. customers. Demonstrate your understanding of what the customer says by paraphrasing. Master an unemotional problem-solving style. Treat complaints as a priority; Follow-up Look for […]

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