Conflict Management Skill Training

Toronto Conflict Management Skill Training Workshops

Many frustrations and stresses can be traced to discomfort in handling conflict situationsThis workshop focuses on the application and practice of the skills necessary to:

  1. Identify conflict resolution styles
  2. Choose an effective conflict resolution strategy
  3. Provide negative feedback
  4. Respond to criticism
  5. Disagree diplomatically

Format

  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual exercises
  • Practice Opportunities

Participants at the Toronto Conflict Management training workshop are encouraged to send an email within three months following the training workshop and can expect a personal reply to assist with their learning experience.

Outline

  • Differentiating aggressiveness, non- assertiveness and assertiveness
  • Using assertive communication
  • Being persuasive
  • Providing negative feedback
  • Saying no, without guilt
  • Disagreeing diplomatically
  • Controlling feelings and emotions
  • Working with others to resolve conflicts
  • Learning how to not manipulate or be manipulated
  • Recognizing when to confront & when to ignore

Participants at the Toronto Conflict Management training workshop are encouraged to send an email within three months following the training workshop and can expect a personal reply to assist with their learning experience.