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Leadership Skills

When performance needs to improve it’s vital to provide feedback in a way that does not cause defensiveness or resentment.

Six ideas to increase your success in giving feedback in a problem situation include:

  1. Always speak in a private.
  2. Focus on the problem;
  3. State facts.
  4. Eliminate judgments..
  5. Be quick in providing feedback..
  6. Provide specific details.- include times, dates, rates, statistics

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2021-02-25T15:36:40-05:00March 4th, 2021|Tips of the week|0 Comments

Time Management

Stop interrupting yourself!

Four ideas to increase your success in minimizing interrupting yourself include:

  1. Stop switching tasks.
  2. Always finish what you start.
  3. Make phone calls at specific time(s) in the day.
  4. Take regular breaks.

Our time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism.

2021-02-25T15:31:15-05:00March 1st, 2021|Tips of the week|0 Comments

Customer Service

Customer service means managing customers’ needs and expectations.

Six ideas to increase your success in providing excellent service include:

  1. Find ways to appreciate your customers.
  2. Find ways to show customers that you value them.
  3. Let customers know you care through your voice and actions.
  4. Always try to understand customer’s perspective.
  5. Say the customers’ name,
  6. Smile when you speak, it always sounds better.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations.  Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism

2021-02-16T19:09:45-05:00February 25th, 2021|Tips of the week|0 Comments

Project Management

Project management knowledge, techniques and tools will facilitate your project’s successfully.

Ten tips to manage projects effectively include:

  1. Identify specific project goals.
  2. Identify measurable deliverables.
  3. Plan activities to accomplish goal
  4.  Determine each activities’ duration, start time and cost.
  5. Determine dependent tasks.
  6. Calculate the timeline schedule.
  7. Apply risk management strategies.
  8. Develop contingency plans.
  9. Outline the implementation plan to the project owner.
  10. Report progress to the project owner regularly.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

2021-02-16T15:41:14-05:00February 22nd, 2021|Tips of the week|0 Comments

Presentation Skills

Clarity! Brevity!  Impact!

Eight ideas to increase your effectiveness in presenting your ideas include:

  1. Know what your purpose in speaking,
  2. Edit your thoughts
  3. Rehearse out loud.
  4. Pay attention to your facial expressions.
  5. Make eye contact (look at the camera if virtual)
  6. Watch the listener’s response,
  7. Adjust your volume, inflection, tone.
  8. End on time.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2021-02-16T15:38:07-05:00February 18th, 2021|Tips of the week|0 Comments

Communication Skills

Professionals are perceived as honest, authentic and positive!

Seven ideas to increase your success in professional communication include:

  1. Don’t gossip.
  2. Don’t judge others.
  3. Say everything positively.
  4. Focus on solutions.
  5. Complain only to the person who can fix the problem.
  6. Don’t blame
  7. Stick to facts.

Our professionalism in the workplace workshop introduces strategies and techniques to increase your ability to send the right message in every situation.  This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2021-02-04T15:06:35-05:00February 18th, 2021|Tips of the week|0 Comments

Conflict Management

Conflict situations are uncomfortable for most people..

By communicating your concerns effectively you can positively affect your health and success

Seven ideas to increase your success in confronting in conflict situations include:

  1. Be specific about what needs to change.
  2. Be specific about the others person’s behavior that causes a problem.
  3. Describe only actions; not reasons.                       .
  4. Use positive words to share the need for change.
  5. Outline your recommendation as what needs to happen in the future.
  6. Focus on one change at a time.
  7. Be respectful.

Our conflict management workshop provides strategies and techniques to resolve conflict in everyday situations.  Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2021-02-04T15:07:08-05:00February 11th, 2021|Tips of the week|0 Comments

Presentation Skills

Being clear, precise and understandable enables you to persuade or to simply inform,

Eight ideas to increase your success in presenting include:

  1. Consider your presentation as a conversation.
  2. Tell it like it’s a story.
  3. Maintain interest by varying your tone, your pitch and your inflection.
  4. Keep eye contact for 2-3 seconds.
  5. Start with the clear statement of the subject.
  6. Outline the areas you’ll be covering.
  7. End with either a three sentence summary of your key points or a request for action.
  8. Don’t feel you need to answer every question.   Offer to provide answers later or provide direction to the answer.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2021-01-26T15:15:59-05:00February 8th, 2021|Tips of the week|0 Comments

Professionalism

What does it take to be perceived as a professional?   Master the following behaviours.

Ten ideas to increase your success in professionalism include:

  1. Accept responsibility.
  2. Assist others to reach the objecitves of your department.
  3. Be on time.
  4. Meet deadlines consistently.
  5. Give advance notice if a deadline is at risk of not being met.
  6. Deliver quality work.
  7. Focus on priorities.
  8. Express thanks and appreciation.
  9. Compliment people frequently and genuinely.
  10. Demonstrate that you can be trusted.

Our professionalism in the workplace workshop introduces strategies and techniques to increase your ability to send the right message in every situation.  This training course can be delivered at your location or in our location in Toronto.

 

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2021-01-26T15:02:43-05:00February 4th, 2021|Tips of the week|0 Comments

Time Management

Don’t let your emotions affect your time management!

Four ideas to increase success time management include:

Use effective self-talk to channel your emotions.  Pose the following questions to yourself:

  1. Should I be getting emotional over this?
  2. Is getting emotional going to help me in anyway?
  3. Will this be important in 1 year,1 month, or even 1 hour?
  4. How would a calm person handle this?

Our time management skills training workshop provides the time management skills essential zero in on areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

 

Find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

2021-01-26T13:38:21-05:00February 1st, 2021|Tips of the week|0 Comments