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Communication Skills – Asking Questions

Communication Skills – Asking Questions –

Ask questions skillfully to:

  • Show your interest
  • Express concern
  • Suggest new ideas
  • Instruct

Five ideas to increase your ability to ask questions include:

  1. Follow the KISS rule: Keep It Short and Simple.
  2. Keep your questions to10 words or less.
  3. Ask one question at a time.
  4. Consider the three “RIGHT’s”:  Is it the right time, in the right way, to the right person.
  5. Start with an open question to gather information.  i.e. “Tell me about…?” or How…? or What…?

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2020-01-21T12:13:34-05:00January 27th, 2020|Tips of the week|0 Comments

Leadership Skills

Leadership Skills –

 

Ability to make decisions is one of the most respected leadership skills

Five ideas to increase your success in decision-making include:

  1. Practice making some decisions without all the information available.
  2. Learn from any errors.
  3. Stop overthinking. What’s the value of the decision?
  4. Consider possible solutions for an appropriate period of time; then make a decision.
  5. Once you’ve decided move on.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader. Our decision-making and problem solving course will assist you to feel confident in with decision-making.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism.

2020-01-16T09:04:03-05:00January 23rd, 2020|Tips of the week|0 Comments

Time Management

Time Management –

 

Stop attracting interruptions!

Six ideas to increase your success in reducing invitations to interrupt you include:

  1. Remove the “treats” from your work area i.e. candies and baked goods
  2. Stop asking everyone how they are.
  3. Don’t say – “drop by or call any time”
  4. Work with your back facing the door.
  5. Tell people you’re working on a high priority task.
  6. Walk quickly and with a purpose to show that you’re busy.

 

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

2020-01-16T09:03:02-05:00January 20th, 2020|Tips of the week|0 Comments

Communication Skills

Communication Skills –

 

Make others feel good about themselves. With high self-esteem comes high productivity.

Six ideas to increase your success in complimenting people include:

  1. Be specific. “Great” is not as effective as a statement like “I appreciate that your reports are always on time.”
  2. Be real. Compliment only when it’s really earned.
  3. Be frequent. Make positive feedback a priority
  4. Be daily. Look for opportunities to compliment.
  5. Be singular. One compliment at a time.
  6. Be sincere. Avoid complimenting before you ask for something.

 

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2020-01-16T09:02:10-05:00January 16th, 2020|Tips of the week|0 Comments

Time Management

Time Management –

Multiple tasks always compete for your attention.  By effectively identifying your priorities you’ll move closer to being able to focus on the essentials.

Seven ideas to increase your success in focusing on priorities include:

  1. Identify a specific deadline for each task you need to complete.
  2. Identify the start time required to meet your deadlines and then add a buffer.
  3. Add a longer buffer for critical and/or time-consuming tasks.
  4. Move tasks that really have no specific deadlines out of sight. (they are C’s and may never get done)
  5. Only tasks that have to be completed today are your “A” priorities”.
  6. Organize the tasks that need to be started on another day in order of when they need to be started.
  7. Finish all your “A’s” before you consider starting a “B”.

 

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

2020-01-07T12:18:08-05:00January 13th, 2020|Tips of the week|0 Comments

Leadership Skills

Leadership Skills –

 

The ability to make decisions is key to your leadership.

Six ideas to increase your success in decision-making include:

  1. Determine4 priorities based on the impact of the decision.
  2. Delegate to the lowest possible level.
  3. Put a cap on the amount of time you investigate before deciding.
  4. Take a moment to relax before you review your decision..
  5. Even in a time of crisis compete your decision-making process.
  6. Following a logical approach, tune into your emotions.

 

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism.

2020-01-07T12:16:17-05:00January 9th, 2020|Tips of the week|0 Comments

Presentations Skills

Presentations Skills –

 

Clarity brevity and a polished delivery will get results!

Ten ideas to increase your effectiveness in presenting your ideas include:

  1. Preparation is a great investment that pays dividends.
  2. Practice out loud
  3. Video yourself.
  4. Share personal examples
  5. Share relevant stories.
  6. Enjoy the process.
  7. Focus on your message; not on your appearance.
  8. Work on maintaining eye contact for 2 to 3 seconds.
  9. Gestures to add emphasis.
  10. Unless you’re a comedian use natural humour.

 

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2020-01-07T12:15:26-05:00January 7th, 2020|Tips of the week|0 Comments

Time Management

Time Management –

Are you interrupting yourself?

 

Five ideas to increase your success in minimizing interrupting yourself include:

 

  1. Stay away from social media
  2. Turn off your email, text etc. signals.
  3. Let some telephone calls to go directly to voice mail
  4. Pick your priority task and don’t stop until you finish it.
  5. Create timelines to avoid potential crisis.

 

Our time management skills training workshop provides the time management skills essential focus on the areas that will result in the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism.

2019-12-10T12:10:23-05:00January 3rd, 2020|Tips of the week|0 Comments

Customer Service Skills

Customer Service Skills –

 

Service excellence is a great predictor of duration.

 

Eight ideas to increase your success in providing excellent service include:

  1. Internal customers are as important as externals.
  2. Show understanding by paraphrasing restating concerns
  3. Stay unemotional
  4. Stay problem-solving focused.
  5. See the opportunity complaints can provide.
  6. Handle complaints as a top priority;
  7. Work at continuous improvement.
  8. Eliminate procedures that punish customers.

 

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

 

2019-12-10T12:08:46-05:00December 30th, 2019|Tips of the week|0 Comments

Presentations Skills

Presentations Skills –

 

An effective presentation will give you the impact you’re seeking!

Seven ideas to increase your impact in presenting include:

 

  1. Plan
  2. Rehearse
  3. Vary the tone, speed, volume
  4. Use gestures for emphasis
  5. Take time to pause.
  6. Work on improving by asking for feedback
  7. Watch great speakers

 

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2019-12-05T08:32:22-05:00December 26th, 2019|Tips of the week|0 Comments