Assertiveness Skills Tip of the Day:   When you are providing feedback concerning performance problems, structure your sentence to begin with “I” followed by either “expected” or “prefer” or “need”, this will reduce defensiveness in the other person and allow you to present factual information without any labeling. Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.  Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.