Behavioural Interviewing Skill Training

How to pick the “right” person for the job is essential to effective management. A systematic approach that includes identifying the required personal, academic and job selection criteria, capturing the applicants’ “real” behaviors and matching credentials with your requirements will be developed in this intensive workshop. Participants will learn how to interview and appraise applicants based on actual applicant behaviours with sensitivity to diversity.

Our Toronto based behavioral interviewing skills training & development workshop will enable participants to handle conflict situations with confidence and leadership skill

Participants Will Learn To Develop Techniques To Conduct Effective Selection Interviews Including:

  • Designing the questions
  • Respecting the Human Rights Code
  • Capturing “real” behaviour
  • Structuring the interview
  • Selling the organization
  • Offering the position


  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual planning
  • Optional video taped practice exercises


Understanding The Selection Process

  • Five steps to effective selection interviewing
  • Developing the professional “interviewer attitude”
  • Overcoming common selection problems

Preparing For The Process

  • Job descriptions
  • Dimensions/Qualities/Qualifications/Requirements
  • Establishing appropriate ratios and priorities
  • Human Rights legislation
  • Environmental considerations

Screening Applicants

  • Saving time by taking time
  • Making fair comparisons
  • Ending the conversation without an appointment

Preparing For The Interview

  • Developing key questions to capture “real” behavior
  • Covering four essential areas
  • Establishing the right emotional climate

Establishing Rapport & Positive Interaction

  • Putting the applicant at ease
  • When & how to take notes
  • Gaining the applicant’s cooperation

Gathering Information

  • Directing & controlling the interview
  • The art of effective listening
  • What to look for in the applicants’ answers and actions

Applying Evaluation Techniques

  • Documenting information
  • Reference checking
  • Using rating profiles to organize and analyze data
  • Making the final decision

In Addition

  • Dealing With Problem Applicants
  • Selling Your Organization
  • Making the offer

Participants at the Toronto behavioral interviewing skills training workshop are encouraged to send an email within three months following the training workshop and can expect a personal reply to assist with their learning experience.

Contact Us To Schedule
Upcoming Public Workshops