Business Writing Skills –
The reader reads your message with their tone. This can sometimes be negative despite your intention.
Here are the steps to present your message with the best tone.
Four ideas to increase your success with an appropriate writing tone include:
- Use “You” instead of “I”. i.e.
Instead of: We have a new program that we think is very interesting.
Write: You’ll find our new program very interesting.
- Use the active approach VS passive approach.
Instead of: Careful consideration will be given to your request.
Write: We will give careful consideration to your request.
- Write with more verbs and fewer nouns.
Instead of: I have knowledge
Write: I know
Instead of: I have reservations
Write: I doubt
Instead of: May I make a suggestion
Write: I suggest
- Be positive.
Instead of: We have written twice and to date you have not replied.
Write: When can we expect your reply?
Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.
Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.