Business Writing Skills –
Your reader will read your communication with their own (sometimes negative) overtone. It is particularly important to take as many steps as possible to project the best possible tone.
Four ideas to increase your success with an appropriate writing tone include:
- Focus on the reader by using the “You” instead of “I”. i.e.
Instead of: We have a new program that we think is very interesting.
Write: You’ll find our new program very interesting.
- Use the dynamic active approach VS passive approach.
Instead of: Careful consideration will be given to your request.
Write: We will give careful consideration to your request.
- Engage your reader by writing with more verbs and less nouns.
Instead of: I have knowledge
Write: I know
Instead of: I have reservations
Write: I doubt
Instead of: May I make a suggestion
Write: I suggest
- Take a positive approach.
Instead of: We have written twice and to date you have not replied.
Write: When can we expect your reply?
Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.
Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.