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If something is important to you negotiate!

Seven ideas to increase negotiating success include:

1. Know when to walk away.
2. Use silence to gain information
3. Know that information is power.
4. Use compromise is a fallback strategy.
5. To collaborate invest time in discovery and discussion.
6. Ask questions like:
   • What will it take to make this happen?
   • What will it take to fix this situation?
   • What will it take to earn your trust?
   • What will it take to make you happy?
   • What will it take to fix this?
7. Communicate common goals and mutual benefits

Our Toronto based Negotiating skills training workshop takes the mystery out of negotiating.  Focus on understanding five negotiating strategies and counter strategies and developing techniques to handle negotiations.

Contact us today to find out how our Toronto based Negotiating skills training and other management skills and leadership seminars, courses and workshops can help you build your professionalism.

Communication Skills –

Work at being respectful!

Four ideas to add to your communication strengths include:

1. Follow up promptly
2. Deal with facts not opinions or judgements.
3. Receive well intended feedback graciously.
4. Speak without emotion or sarcasm or defensiveness.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Change Happens –

Change is always coming!

Three ideas to help you transition from the old reality to the new reality.

1. Instead of seeing change as a negative; see it as an opportunity for improvement or positive challenge.
2. Participate actively in providing input to making a change successful.
3. Incorporate stress management techniques to help you cope successfully through a change.

Our Toronto based change happens skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success. Other workshops of interest may include: change management

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Business Writing Skills –

Your reader will read your communication with their own (sometimes negative) overtone. It is particularly important to take as many steps as possible to project the best possible tone.

Four ideas to increase your success with an appropriate writing tone include:

1. Focus on the reader by using the “You” instead of “I”. i.e.
   Instead of: We have a new program that we think is very interesting.
   Write: You’ll find our new program very interesting.
2. Use the dynamic active approach VS passive approach.
   Instead of: Careful consideration will be given to your request.
   Write: We will give careful consideration to your request.
3. Engage your reader by writing with more verbs and less nouns.
   Instead of: I have knowledge
   Write: I know
   Instead of: I have reservations
   Write: I doubt
   Instead of: May I make a suggestion
   Write: I suggest
4. Take a positive approach.
   Instead of: We have written twice and to date you have not replied.
   Write: When can we expect your reply?

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism.  Our public workshops take place in Toronto.

Presentation Skills

Demonstrate your leadership ability; earn respect; get results

Three ideas to increase success include:

1. Slow down your breathing so that your whole body becomes relaxed.
2. Focus on your objectives and plan to overcome their objections.
3. Remember, the larger the audience the more dramatic the presentation with respect to voice inflection, body movement and gestures.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others.  Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

Project Management Skills

Project management is a systematic approach essential to achieving goals with respect to schedules and budgets.

Four ideas to increase success with projects include:

1.   Every project needs a sponsor. Do not begin until there is someone who is responsible for:

• Approving the team and defining the responsibilities
• Providing information and resources
• Clarifying critical issues
• Acting as key communication link between departments

2.   Every project needs a clear statement of the expected outcomes, the approach, the timelines and the budget.  Do not commence any activities related to completing a project until the initial planning process has provided a statement that has the sponsor’s approval.

3.   Every project needs a plan. The purpose of the plan is to:

• Outline responsibilities, and duties of the team members
• State how the project will be managed in terms of the time cost and performance
• Summarizes the resources required (human, electronic, external, physical)

4..  Projects can benefit from the application of the following tools:

• Project team cooperation checklist
• Planning and organizing checklist
• Responsibility assignment matrix
• Gnatt charts
• Critical Path Mapping
• Contingency planning charts
• Follow up evaluation questions