Communication Skills – Listening
Listening is the most underutilized communications skill we possess. We have increased our activity levels, frequently multi-tasking and need to re-learn the singular act of effective listening.
Four ideas to increase success with listening include:
- Value the interaction; you can’t learn less. Listen for ideas.
- Assume responsibility. Even if the speaker is boring or redundant, work actively at listening. Confirm and clarify when appropriate
- Make it easy for someone to speak to you. Maintain eye contact. Maintain a positive facial expression & posture. Provide non-verbal signals like nodding to show acceptance and interest.
- Clear your thoughts. While you can listen six times faster than anyone can speak resist distractions; stop clicking your inner channel changer and stay with the speaker.
Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.
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