Cross Cultural Communication

The art of communication has evolved as globalization has created a merging of diverse cultural practices.  Culture directly affects communication, both verbal and nonverbal.  Some cultures place high importance to the words actually spoken.  Other cultures place value on the spoken word and on the context of the conversation.   While silence carries significance in all cultures, it might be interpreted in different ways during cross-cultural interactions.

The impact of cultural diversity on communication has widespread implications and all of us can benefit from accepting the uniqueness of all cultures.


  • To gain an appreciation for the richness diversity can bring
  • To overcome barriers and block in cross cultural communication


  • Cultural Differences
    • Respect and all its facets
    • Directness
    • Body language
    • Space
    • Context
    • Cues
    • Relationships

    Cultural Communication Barriers/Opportunities

    • Customs
    • Language barriers
    • Stereotyping
    • Behaviour Differences
    • Technology
    • Politics

    Common communication  Practices

    • Local and international
    • Written communication


  • Instructor presentation
  • Full-group discussion
  • Small-group interaction
  • Individual exercises
  • Practice exercises

Participants at the Change Management skills training workshop in Toronto are encouraged to send an email within three months following the training workshop and can expect a personal reply to assist with their learning experience.