Assertiveness Skills-
Being able to communicate opinions, thoughts, beliefs and emotions in a way that is perceived as effective and confident is assertive. The opposite of assertive is passive or aggressive.
Three ideas to increase success include:
- Remember to be gracious when you say no by always providing an alternative.
- Disagree diplomatically by paraphrasing first, to demonstrate your understanding of the other person’s position. Then, acknowledge the value of the other person’s recommendation. Finally, present your own recommendation
- Work with the other person to a resolve conflict when an the conflict is important to you. The key to working together is to ask questions i.e.: What do you need? How can we resolve this situation? What would it take to fix this?
Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.
Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism