Customer Service /Client Relations –
Clients and customers are essential to every organization! It makes sense to manage their needs and expectations more than our own. In today’s competitive climate this is the key to a long term growth.
Five ideas to increase your success in providing excellent service include:
- Value your customers.
- Ensure that every member of your organization recognizes that the customer/client is essential.
- Let your actions demonstrate that you care. Respect their perspective.
- Communicate a positive attitude both non-verbally and verbally
- Build rapport with customers/clients; use their names, smile or sound like you’re smiling.
Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.
Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.