Dealing With Difficult People –
Three ideas to increase success include:
- Make sure you’re calm before you interact with any difficult people. This first step will change how you react to them.
- Focus on problem-solving; not never on blaming.
- Determine the root cause of any emotions ; it’s possible some of your emotion comes from your own concerns with the situation and not the actual person interacting with you.
Our Toronto based Dealing with Difficult People skills training workshop and our Developing Emotional Intelligence skills training workshop provide the skills to master challenging situations.
Contact us today to find out how our Toronto based leadership skills training and other communications skills courses and workshops can help you build your professionalism.