Being assertive means being unemotional and problem-solving oriented.
Four ideas to increase success include:
- Be helpful when you say no by offering an alternative.
- Before you disagree, show your understanding by paraphrasing.
- Value of the other person’s opinion before sharing your opinion.
- Work with the other person by asking questions like: How can we resolve this situation? What would it take to fix this?
Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.
Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism