Tips of the week

Customer Service Skills

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Customer Service Skills –

Excellent service impacts on every organizations longevity.

Seven ideas to increase your success in providing excellent service include:

  1. Treat internal customers with the same respect as external. customers.
  2. Demonstrate your understanding of what the customer says by paraphrasing.
  3. Master an unemotional problem-solving style.
  4. Treat complaints as a priority;
  5. Follow-up
  6. Look for ways to continuously improve.
  7. Overcome procedural obstacles that punish customers.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Presentations Skills

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Presentations Skills –

Motivate others to take action with an effective presentation! 

Seven ideas to increase your impact in presenting include:

  1. Plan
  2. Rehearse
  3. Vary inflection
  4. Use gestures for emphasis
  5. Insert dramatic pauses.
  6. Find a way to improve after each presentation
  7. Copy great speakers

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Communication Skills – Giving Feedback

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Communication Skills – Giving Feedback –

Informing someone they’re not meeting your expectations is challenging. Sometimes the other person can be defensive or resentful.

Six ideas to increase your success in giving feedback in a problem situation include:

  1. Speak in private.
  2. Be respectful by focusing on the problem ; never on the individual.
  3. Be timely… as soon as possible is always best.
  4. Communicate facts; skip the judgment.
  5. Provide specific details.
  6. End with a question.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.


Time Management – Interruptions

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Time Management – Interruptions –

You could be guilty of interrupting yourself!

Three ideas to increase your success in minimizing interrupting yourself include:

  1. Finish whatever you start.
  2. Group outgoing phone calls at designated times.
  3. Schedule regular breaks at specific times.

Our time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism.


Customer Service / Client Relations

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Customer Service / Client Relations –

It makes sense to manage your customers’ needs and expectations more than our own. In today’s competitive climate this is the key to a long term growth.

Six ideas to increase your success in providing excellent service include:

  1. Appreciate and value your customers.
  2. Make that everyone in the organization realizes that the customer/client is essential.
  3. Always let your actions show that you care.
  4. Respect the customer/client’s perspective.
  5. Communicate a positive attitude both non-verbally and verbally
  6. Increase relationships with customers/clients by using their names, smiling or sound like you’re smiling.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Project Management

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Project Management –

Project management means using specific knowledge, techniques and tools to get your projects started right and completed successfully.

Six tips to manage projects effectively include:

  1. Agree on clear project goals and measurable deliverables with whoever owns the project.
  2. Plan activities and determine task duration and costs.
  3. Determine dependent tasks and calculate the timeline schedule.
  4. Use risk management strategies and contingency plans.
  5. Provide an implementation plan to whoever owns the project.
  6. Report progress to the project sponsor regularly.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.


Presentation Skills

Posted on by skestenberg in Tips of the week Comments Off on Presentation Skills

Presentation Skills –

You’re using presentation skills if you present to a formal audiences or simply to make your voice heard in a meeting. Your speaking ability is essential to of the roles in today’s business world.

Seven ideas to increase your impact in presenting your ideas include:

  1. Consider what you want to accomplish.
  2. Plan and practice out loud until you can speak confidently.
  3. Match your visuals with the gist of the information you’re communicating. Never word for word.
  4. Before starting get comfortable with the room and the space.
  5. Be aware or your non-verbal communication; your facial expressions and your eye contact,
  6. Look for the audience’s non-verbal reaction and adjust volume, inflection, pauses when appropriate.
  7. End on time.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Communication Skills

Posted on by skestenberg in Tips of the week Comments Off on Communication Skills

Communication Skills –

You want to be seen as honest, real and positive!

Seven ideas to increase your success in professional communication include:

  1. Don’t gossip..
  2. Avoid judging others.
  3. Everything can be presented positively. Eliminate negativity.
  4. Only complain to someone who can do something about the problem.
  5. Stop blaming; solve the problem instead.
  6. Be honest; stick to facts.
  7. Know the difference between facts and opinions.

Our professionalism in the workplace workshop introduces strategies and techniques to increase your ability to send the right message in every situation. This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Resolving Conflict – Confronting In Difficult Situations

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Resolving Conflict – Confronting In Difficult Situations – 

Many people avoid conflict because it may result in a negative reaction.

By looking after your needs and expressing your concerns you impact on your own health and success.

Six ideas to increase your success in confronting in conflict situations include:

  1. Be clear on the behavior that needs to be changed or addressed.
  2. Describe the others person’s behavior that causes concern. Be specific and describe the actions, not the person’s motives or goals.                            .
  3. Ask for a specific change in their behavior. Present the need for change in positive manner; as a goal to be achieved in the future.
  4. Request one change at a time.
  5. Be clear about the specific action you want the person to stop or start to perform.
  6. Always be respectful of the other person’s needs.

Our conflict management workshop provides strategies and techniques to resolve conflict in everyday situations. Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.


Presentation Skills

Posted on by skestenberg in Tips of the week Comments Off on Presentation Skills

Presentation Skills – 

Being ability to present information in a clear, precise and understandable way is every leader’s goal. Whether you need to persuade or to inform, It’s absolutely essential to sell your message.

Five ideas to increase your success in presenting include:

  1. Be natural– see every presentation as an extended conversation.
  2. Vary your tone, your pitch and your volume to hold interest and to add additional emphasis.
  3. Maintain eye contact with individual members of your audience for 2-3 seconds.
  4. Organize your presentation with care.  Start with the issue or the subject. Highlight the points you will be sharing.  End with a request for action or a summary of your key points.
  5. Answer questions honestly.  It’s OK to not know the answer. Offer to provide information later or refer them to where they can find the answer.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.