People have difficulty receiving feedback that requires changing behaviour or performance. Providing the feedback in a way that does not cause defensiveness or resentment is an art.
Six ideas to increase your success in giving feedback in a problem situation include:
- Be timely in providing feedback.
- Always speak in a private.
- Focus on the problem; not the person.
- Skip judgments.
- Provide facts.
- Provide details – include times, dates, rates, statistics
Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.
Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.