On the telephone, your message comes mostly from the way that you sound.
Seven ideas to increase your success with the telephone include:
- 80% of the message comes from the way you say it.
- Smile when you speak.
- Stay unemotional
- Focus on solving problems.
- Focus on what you can do, not on what you can’t do.
- Ask for feedback on how you sound from people you trust.
- End every call with a statement of future plans.
Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.
Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.
