Communication Skills – Diplomatic Disagreement
Disagreeing with a person you report to or a client is a challenging process.
Six ideas to increase your success in disagreeing diplomatically include:
- Before you disagree, restate or paraphrase what you believe the other person has said to demonstrate your understanding. Do this with a neutral tone and positive body language.
- Check for their agreement… if they don’t verbalize their agreement, are they nodding?
- If they don’t agree, keep restating until they do.
- Acknowledge that you understand their position, feelings or thoughts by outlining what you believe is the value in the suggestion. “I can see the value in…”
- Add however… do not use “but”.
- Then present your views, opinions or alternate suggestions.
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