Customer Service /Client Relations –
In today’s competitive climate the key to a long term growth is to manage your customers’ needs and expectations.
Six ideas to increase your success in providing excellent service include:
- Appreciate and value and acknowledge your customers.
- Demonstrate that the customer/client is essential.
- Let your actions and voice show how much you care.
- Understand the customer/client’s perspective.
- Use customers’ names,
- Sound like you’re smiling when you speak
Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.
Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.