Customer Service /Client Relations –
The ability to manage your customers’ needs and expectations is the key to a long-term growth in today’s competitive climate.
Six ideas to increase your success in providing excellent service include:
- Appreciate customers.
- Value customers.
- Acknowledge customers.
- Let customers know how much you care through your voice and actions.
- Work to understand the customer’s perspective.
- Use the customers’ name at least once,
- Sound like you’re smiling when you speak.
Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.
Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.