Customer Service – Handling Complaints-

Look to complaints to provide helpful feedback and an opportunity to improve.  Appreciate customers who take time to bring concerns to your attention.

Four ideas to increase customer service success include:

  1. Never try to justify past actions or to blame anyone, within or outside of your organization.
  2. Ask the right questions to get all the facts.
  3. Never make assumptions.
  4. Agree on a course of action with the customer.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.