Customer Service Skills –
Service excellence is a great predictor of duration.
Eight ideas to increase your success in providing excellent service include:
- Internal customers are as important as externals.
- Show understanding by paraphrasing restating concerns
- Stay unemotional
- Stay problem-solving focused.
- See the opportunity complaints can provide.
- Handle complaints as a top priority;
- Work at continuous improvement.
- Eliminate procedures that punish customers.
Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.
Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.