Assertive behaviour means communicating your opinions and feelings unemotionally with un-offensive language.
Four ideas to increase success include:
- Be kind when saying no by always offering an option or alternative.
- Before you disagree, demonstrate your understanding of the other person’s position.
- Show that you value of the other person’s opinion before providing your opinion.
- Collaborate with the other person by asking questions like: How can we resolve this situation? What would it take to fix this?
Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.
Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism