Assertiveness enables us to communicate our opinions, thoughts, beliefs and emotions in an effective and confident way – without being passive nor aggressive.
Four ideas to increase success include:
- When saying no, remember to be gracious by always offering an alternative.
- Use three sentences to disagree diplomatically. First, paraphrase to demonstrate your understanding of their recommendation. Second, acknowledge the value of their recommendation. Third, present your own recommendation
- Ask questions to ensure that you work together to a resolve conflict when an issue is important to you. i.e.: What do you need? How can we resolve this situation? What would it take to fix this?
- Information is power; use the additional information to establish common ground and mutual goals.
Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.
Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism