skestenberg

Assertiveness Skills – 

Being assertive means looking after your needs by expressing want, feel or believe in a way that’s respectful of others. It’s a communication skill that can reduce conflict, build your self-confidence and improve relationships

Here are six tips to help you learn to be more assertive.

1. Listen with empathy. Try to understand the other person’s point of view..
2. Agree to disagree periodically. Having a different point of view after discussion is acceptable.
3. Stay calm. Relax your face; speak in your normal un-emotional voice.
4. Use a problem-solving approach. Work to see the other person as your friend not your enemy. Think win/win
5. Use ‘I’ language. Use statements that include ‘I’ e.g. ‘I think’ or ‘I feel’; try to eliminate “You” from your statements.
6. Practice patience… work at lengthening your fuse.

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism

Communication Skills – 

You are what you think.  While everyone has negative thoughts; it’s part of being human, you can be a captive or a captain of your thoughts

The thinking that guides your intelligence is much more important than how much intelligence you have.  A positive approach results in fewer problems, less stress, improved health and greater success.

We own our thinking and we can make it work for us.  The key is to focus on positive factors that exist.

Four ideas to increase success with overcoming negativity include:

1. Change: “I want to… but… “       To:  I want to… and…
2. Change: “I can’t… because…”                To: “I won’t… because…”
3. Change: “If it weren’t for… I would…”      To: “I won’t… because…”
4. Change: “I have to… because…”            To: “I choose to… because…”

Our Toronto based communication skills training course provides the communication skills for performing positively and clearly to enhance your career and personal success.

We can help you build your professionalism!  Contact us today to find out how our Toronto based communication skills training courses and other management skills and leadership seminars and workshops.

Time Management – 

Why do you overcommit?  Overcommitting creates stress and potential problems with quality, quantity and delivery.

One idea to increase your success in managing your time is to identify your patterns.  

Do you take on too much because you:

• Want to impress people
• Feel obligated
• Under estimate the time required to complete a tack
• Over-estimate the time you can devote
• Like to start project more than finish them
• Have difficulty saying no
• Earn based on your production

Our time management skills training workshop provides the time management skills essential zero in on areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Leadership – 

Creating a motivational climate is the most challenging aspect of leadership.

Seven of the most respected leadership qualities include:

• Honesty
• Decisiveness
• Leading by example
• Delegating
• Recognizing others
• Being objective
• Tolerating disagreement.

Our leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses and workshops can help you build your professionalism.

Time Management – Interruptions – 

The person who interrupts you most often in a day can be… you.

Three ideas to increase your success in minimizing interrupting yourself include:

1. De-clutter your work space.
2. Prepare before you start; gather all your required materials, equipment etc.
3. Commit to finish whatever you start.

Our time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Leadership Skills – 

Turning less than desirable performance to acceptable and acceptable performance to superior performance is a most satisfying experience for anyone who acts in a leadership capacity.

Four ideas to increase success with coaching include:

1.  Demonstrate the most respected leadership qualities: honesty; decisiveness; leading by example; delegating; recognizing others; being objective; tolerating disagreement.
2.   When providing feedback, capture “real” behaviour.   Focus on facts; not judgments.
3.  Ask… don’t tell.  Hold them responsible for solutions to performance problems. Ask:  Is there a reason?  Is there an explanation?
4.  Focus on the future, not the past. Ask, “What can be done to fix it for the future?”

Our Toronto based leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses and workshops can help you build your professionalism.

Time Management – 

Effective time management leads to success!  Now is the best time to commit to mastering it.  You can learn how to manage your time and be more organized.

Three ideas to increase success with Time Management include:

1. Only use one time management calendar.
2. Keep your calendar assessable at all times.
3. Use post its for activities that are repeated weekly or monthly.

Our time management skills training workshop provides the time management skills essential to zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our time management training skills course and other communications skills and leadership training programs and workshops can help you build your professionalism.  Our public workshops take place in Toronto.

Communication Skills  – 

Listening is an essential skill whereby you make a conscious effort to hear and understand what people are saying.

Four ideas to increase success with listening include:

1. Tune in with more that your ears.  Listen with your eyes and your heart as well.
2. Take notes.  A short pencil is better than a long memory.
3. Keep an open mind.  Keep listening even if you don’t agree… there may be more commonality than you initially realize.  Be aware of your biases and prejudices.
4. Be prepared to paraphrase to demonstrate your understanding; this practice will actually increase your listening ability.

Our Toronto based communication skills training course provides the communication skills for performing positively and clearly to enhance your career and personal success.

We can help you build your professionalism!  Contact us today to find out how our Toronto based communication skills training courses and other management skills and leadership seminars and workshops.

Leadership Skills – 

Coaching a perfect team is a dream, not always a reality.  In many situations there is a need to work with team members who lack either commitment or interest in their job.

Seven ideas to create a motivational climate include:

1. Allowing team members to challenge the way things are done.
2. Share a team vision… make certain that everyone answers the question “Why are we here?” in the same way.
3. Enable team members to act by building their self esteem; make them feel good about themselves.
4. Encourage them; recognize accomplishments; forgive mistakes
5. Model the way
6. Value a unique relationship with each team member; no favourites.
7. Develop yourself; be a work in progress, growing changing, improving.

Our leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training courses and other management skills and communication seminars and workshops can help you build your professionalism.

Communication Skills – 

Listening is the most underutilized communications skill we possess.  We have increased our activity levels, frequently multi-tasking and need to re-learn the singular act of effective listening.

Four ideas to increase success with listening include:

1. Value the interaction; you can’t learn less. Listen for ideas.
2. Assume responsibility.  Even if the speaker is boring or redundant, work actively at listening. Confirm and clarify when appropriate
3. Make it ­­­easy for someone to speak to you.  Maintain eye contact. Maintain a positive facial expression & posture. Provide non-verbal signals like nodding to show acceptance and interest.
4. Clear your thoughts.  While you can listen six times faster than anyone can speak resist distractions; stop clicking your inner channel changer and stay with the speaker.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Build your professionalism with our communication skills training and other management and leadership courses and workshops and seminars.