skestenberg

Dealing With Difficult People  – Introducing Change –

Resisting change is a natural human response.  We need to anticipate this resistance and plan to overcome it.

Six ideas to increase success include:

1. Involve people in the planning process as early as possible.  Participation leads to commitment.
2. Explain the change and why it is necessary.  Include benefits to the individual(s).
3. Outline how the change will impact on the individual(s).  This demonstrates the careful considerations you have made.
4. Ask for their concerns.  There are always concerns so give the process time.
5. Ask for their questions.  After raising concerns they will be more likely to ask questions.
6. Ask for their support in making the change work, i.e. “Can I count on you to help implement this change?”

Our Toronto based dealing with Difficult People skills training workshop and our Developing Emotional Intelligence skills training workshop provide the skills to master challenging situations.

Contact us today to find out how our Toronto based leadership skills training and other communications skills courses and workshops can help you build your professionalism.

Communication – Listening Skills – 

Four ideas to increase your ability to listen effectively:

1. Paraphrase to demonstrate your listening. “If I understand you correctly…. “ then allow the speaker to confirm your understanding or offer clarification.
2. Demonstrate empathy.
3. Keep an open mind.  You can’t learn less; the opportunity for more is always present.
4. Listen for intent as well as content.   Explore beyond the words spoken by probing for the real meaning.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism

Dealing With Difficult People – Emotional Intelligence – 

Difficult people are often negative.

Eleven ideas to increase success include:

1. Establish boundaries; maintain distance from difficult people physically and emotionally.
2. Focus on solutions.
3. Use your past experiences as learning opportunities.
4. Avoid negative talk.
5. Learn to let go.
6. Focus on the aspects of your life that make you happy.
7. Develop your happiness from within rather than from the opinion of others.
8. Be in excellent physical and mental condition to deal (rest, nutrition, strength)
9. Surround yourself with positive productive people.
10. Focus on facts and numbers.
11. Forgive

Our Toronto based Dealing with Difficult People skills training workshop and our Developing Emotional Intelligence skills training workshop provide the skills to master challenging situations..

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism

Leadership Success –

Success means being able to answer “YES” to the following two questions:

• Are you happy with the way you spend your time?
• Are you happy with your relationships?

Three ideas to increase your personal success include:

1. Take responsibility for whatever you are doing; however you are behaving, responding or thinking.  Get out of the reactive mode and into the pro-active mode.  You can always make choices.
2. Develop your confidence by building your self-esteem; as a result, you will increase your productivity.  Tell yourself “five things that are good about you” at least three times every day.
3. Identify attainable and relevant goals.  List the activities necessary to accomplish the goals and complete the activities.  Every accomplishment counts.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism

Time Management –

Becoming more productive, procrastinating less, and have time for what’s important to you should be your goal!

Three ideas to increase your success include:

1. Start each day working on activities that have to be completed on that day.  Finish all of these tasks before you move on to other tasks.
2. Make sure that every task assigned to you has a specific deadline… either assigned to you or self-imposed.  “As soon as possible” has no clear meaning.
3. Organize tasks that do not have to be completed today by the date they need to be started.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism

Communication Skills – 

Transfer your understanding; avoid misunderstanding and improve your .personal and professional relationships

Three ideas to increase your success include:

1. Ask open questions to gather lots of information, i.e. start with ”how” or “tell me”.   Information is power.
2. Be aware of your non-verbal communication.  Words account for only 7% of a face to face communication.  The way you sound, look and behave account for 93% of any message you are sending.
3. Perception can be a serious barrier to effective communication.   Become aware of your own biases and prejudices; work harder to understand the real message whenever these natural barriers compete.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism

Time Management – 

Time management is a myth – there’s no such thing.  We need to practice the challenging habit of self-discipline during the time we have.

Three ideas to increase your success include:

1. Assign all of your “To Do’s” to a specific day in a planner.
2. Identify short and long term goals.
3. Identify activities to accomplish your goals and schedule them in your planner.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Dealing With Difficult People –

Three ideas to increase success include:

1. Before you interact with difficult people the first step is to change how you react to them.  Be calm.
2. Be focused on problem-solving; not blaming.
3. Examine the root cause of your frustration; it’s possible some of your frustration stems from you own personal issues with the situation and not the person interacting with you.

Our Toronto based Dealing with Difficult People skills training workshop and our Developing Emotional Intelligence skills training workshop provide the skills to master challenging situations.

Contact us today to find out how our Toronto based leadership skills training and other communications skills courses and workshops can help you build your professionalism.

Communication Skills – 

Communication is the #1 problem in every organization.

Three ideas to increase your success include:

1. Effective communication is a process.  This means actively interacting until understanding is transferred.
2. Check your understanding by paraphrasing, i.e. repeating what you believe the person is saying and getting their agreement.
3. Demonstrate your understanding by paraphrasing.  This is particularly helpful before you disagree.

Our Toronto based Communication skills training workshop provides the communication skills for interacting positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism

Communication Skills – Listening –

Develop your communication skills by developing your listening effectiveness.

Three tips to becoming a “good listener.”

1. Maintain eye contact. Give full attention to the speaker visually.
2. Keep your posture upright it sends the message that you’re  alert;
3. Give the speaker verbal cues, known as probes to encourage them to say more. e.g.: “I see” “Tell me more” “That’s interesting” “Then what?” “Please go on.”

Our Toronto based Communication skills training workshop provides the communication skills for interacting positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism