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Professionalism – Tip of the Day  

Professionalism is more than knowledge.  People who demonstrate professionalism are responsible when things go wrong.  To apologize remember the three R’s

•          Remorse  – say and sound like you regret the situation
•          Responsible – accept your role in the situation
•          Resolution – commit to actions to ensure it doesn’t happen again

Our Toronto based professionalism in the workplace training & development course will enable participants to act with an increased level of mature competence. Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our Toronto based professionalism skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Communication Skills – Giving Negative Feedback – Tips of the Week

Informing someone that they have not met your expectations is challenging because if it is not handled properly in can result in defensiveness or resentment.

Six ideas to increase your success in giving negative feedback include:

1. Make sure you deliver your feedback in private.
2. Be respectful of the individual; focus on the problem or the situation, not the individual.
3. Be timely… as soon as possible is always best.
4. Provide facts; avoid judgments.
5. Provide all the details and be specific.
6. End with a question.

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Assertiveness Skills – Tip of the Day

Are you happy with the way you spend your time?  If you can’t answer yes then you need to assert yourself.  Identify and implement the actions that will enable you to answer yes!   Enable yourself to achieve your own definition of personal success.

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

Project Management Training – Tip of the Day  

One person outside of a project team needs to be accountable for the total project.  Among other responsibilities this person, known as the project sponsor needs to provide key information and resources as well as clarify critical issues.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Communication – Listening Skills – Tip of the Day

Listen for both content and feelings.  Be sure to respond to both the words and the feelings.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management – Crisis Control – Tips of the Week

Even with the best plans, crisis can occur.  They provide opportunities for you to demonstrate your ability and talent.

Seven ideas to increase your success in dealing with crisis include:

1. Stay cool.
2. Think & plan – – run the crisis like a special project considering possible solutions, time lines, resources, impact, and responsibilities.
3. Use the extra adrenaline you are generating to find possible solutions.
4. Have all affected parties participate in generating possible solutions.
5. Delegate what you can but don’t start another fire.
6. Ask yourself:  “What’s your A1 priority?”
7. Set up controls to ensure the situation doesn’t recur.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Assertiveness Skills – Tip of the Day

A person will be assertive if a) they motivated, b) they take responsibility for their actions c) they are effectively trained.  Fight or flight behaviours are instinctive, while being assertive; being unemotional problem solving oriented requires a series of learned skills.

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

Presentation Skills Training – Tip of the Day

In addition to focusing on your objectives, plan on how to overcome any objections your listeners may have.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others.  Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

Project Management Training – Tip of the Day

Projects fail because of a lack of clarity about the project mandate.  A project scope statement need to be developed to clearly outline:

•               Project justification… why is it important?

•               Project’s specific and measurable objective(s)

•               Project “deliverables”

•               Project time frame

•               Project resource requirements

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Communication – Listening Skills – Tip of the Day

People like people who listen to them. Consider over-estimating the value and importance of the other person’s point of view.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.