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Assertiveness Skills Tip of the Day

Use three sentences to disagree diplomatically.

1.  Paraphrase to demonstrate your understanding of the other person’s recommendation
2.  Acknowledge the value of their recommendation — “I can see the value of your recommendation as it will enable us to…”
3.  Present your own recommendation

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.  Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism

Communication Skills – Tip of the Day

Perception can be a serious barrier to effective communication.   Become aware of your own biases and prejudices; work harder to understand the real message whenever these natural barriers compete

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Project Management Skills – Tip of the Day

Every project needs a plan. The purpose of the plan is to:

• Outline responsibilities, and duties of the team members
• State how the project will be managed in terms of the time cost and performance
• Summarizes the resources required (human, electronic, external, physical)

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism

Business Writing Skills Tip of the Day

To write with POWER consider:

Purpose

Organization

Write

Edit

Re-write

Our Toronto based business writing skills training workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our Toronto based business writing skills training and other communications skills courses and workshops can help you build your professionalism

Leadership Skills – Providing Feedback Artfully

Feedback can accomplish three important objectives:

• Provide recognition
• Boost morale and motivation
• Correct performance problems

Feedback answers the question, “How am I doing?”  Feedback requires no complicated forms and shows you’re there to help.

Five ideas to increase success with providing effective feedback include:

1. Make your feedback neutral, free of value judgments.  Stick to facts.

2. Provide feedback as soon as possible.

3. Provide feedback frequently.  Like a vitamin pill, use the following guide: one positive feedback per person per day.

4. Focus on significant issues.

5. Be certain feedback is accurate, concise and readily usable.

Project Management Skills – Tip of the Day

Every project needs a clear statement of the expected outcomes, the approach, the timelines and the budget.  Do not commence any activities related to completing a project until the initial planning process has provided a statement that has the sponsor’s approval.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Supervise, Motivate & Lead Others – Tip of the Day

Create a motivational climate by recognizing accomplishments.  Orally or written, in public or in private; tangibly or intangibly.

Our Toronto based supervise, motivate & lead others training workshop provides leadership strategies and techniques to shape the performance of many “diamonds in the rough”.  Turning less than desirable performance to acceptable and acceptable performance to superior performance is a most satisfying experience for anyone who acts in a leadership capacity.

Contact us today to find out how our Toronto based leadership skills training and other communications skills courses and workshops can help you build your professionalism

Business Writing Skills – Tip of the Day

Use bullets and numbers whenever possible to make your writing easier for the reader to understand and to read.

Our Toronto based business writing skills training workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our Toronto based business writing skills training and other communications skills courses and workshops can help you build your professionalism

Communication Skills – Tip of the Day

When saying no to someone, remember to be gracious by always offering them an alternative.  For example:  “ I can’t do that for you today, however, I could have it ready for tomorrow.”

Our Toronto based Communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Leadership – Coaching Skills  – Tips of the Week

Coaching a perfect team is a dream, not always a reality.  In many situations there is a need to work with team members who lack either commitment or interest in their job.  These people will demonstrate their feelings through ineffective performance, a lack of performance or totally unacceptable performance.  An effective coach is able to shape the performance of many “diamonds in the rough”.  Turning less than desirable performance to acceptable and acceptable performance to superior performance is a most satisfying experience for any one who acts in a leadership capacity.

Five ideas to increase success with coaching include:

1.  Create a motivational climate by:

• Allowing team members to challenge the way things are done.
• Share a team vision… make certain that everyone answers the question “Why are we here?” in the same way.
• Enable team members to act by building their self esteem; make them feel good about themselves.
• Encourage them; recognize accomplishments; forgive mistakes
• Model the way
• Value a unique relationship with each team member; no favourites.
• Develop yourself; be a work in progress, growing changing, improving.

2.  Demonstrate the most respected leadership qualities: honesty; decisiveness; leading by example; delegating; recognizing others; being objective; tolerating disagreement.

3.  When providing feedback, capture “real” behaviour.   Focus on facts; not judgments.

4.  Ask… don’t tell.  Hold them responsible for solutions to performance problems. Ask:

• Is there a reason?
• Is there an explanation?

5. Focus on the future, not the past. Ask, “What can be done to fix it for the future?”

Our Toronto based Leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses and workshops can help you build your professionalism.