Customer Service – Handling Complaints –
Complaints can provide useful feedback and a chance to improve. Value customers who bring their concerns to your attention.
Four ideas to increase customer service success include:
- Don’t justify past actions or to blame anyone.
- Ask questions to gather all the facts.
- Don’t make assumptions.
- Mutually agree on a course of action to resolve the issue.
Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.
Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.