Customer Service – Handling Complaints

Customer Service – Handling Complaints –

 

Value customers who complain. Their feedback can provide an opportunity to improve.  Thank them for sharing their concerns.

Five ideas to increase customer service success include:

  1. Don’t justify past actions
  2. Don’t blame anyone.
  3. Ask questions to gather all the relevant information.
  4. Make no assumptions.
  5. Agree on a course of action to resolve the issue with them.

 

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2019-08-21T13:21:02-04:00August 26th, 2019|Tips of the week|0 Comments