Dealing With Difficult People –
Six ideas to increase success include:
- Remain calm before you begin interacting with a difficult people.
- Take a breath.
- Pause before you speak.
- Focus on the problem; not on the blame.
- Determine any causes of your emotions;
- Try to reframe the situation to see the other person’s perspective
Our Toronto based Dealing with Difficult People skills training workshop and our Developing Emotional Intelligence skills training workshop provide the skills to master challenging situations.
Contact us today to find out how our Toronto based leadership skills training and other communications skills courses and workshops can help you build your professionalism.