Conflict is the beginning of progress.
Four ideas to increase your success in dealing with conflict include:
- Give the process time. Allow enough time to resolve issues. Do not add undue stress by being in a crunch for decisions.
- Find common ground/common goals.
- Pay attention to the words that are being said, rather than the delivery style, facial expression or the tone of voice.
- Always stay unemotional, problem-solving oriented.
Our conflict management training provides strategies and techniques to resolve conflict in everyday situations. Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues. Each training courses can be delivered at your location or in our location in Toronto.
Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.