Past performance will likely determine performance in the future!

Four examples of behavioural interview questions to ask might include:

1. Tell me about a time when you were able to use resousefullness to successfully introduce a change in procedure?
2. Describe a situation when you used a strategy in problem-solving?
3. Was there a time when you had to exceed expectations to get your job done?
4. Tell me about a time when you had reorganize your tasks because of a pressing deadline?

Our behavioural interviewing training provides strategies and techniques to plan for the interview; develop assessment strategy; develop questions and conduct the interview in a professional manner.  The training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communication skills and leadership skills can help you build your professionalism.

Increase your effectiveness by getting and staying organized

Five ideas to increase your success with managing and organizing your incoming information include:

1. Deadlines and start times are not the same. Identify both.
2. Move tasks with no deadline real deadline away from you workspace.
3. Pile low priority items; toss them from the bottom of the pile when the pile gets too high.
4. Delegate! All work should be done at the lowest possible level.
5. Minimize the amount of unimportant information you receive.

Our Toronto based getting and staying organized workshop and our time management skills training workshop provides the organizing and time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management and getting organized skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Communication Skills –

Learning to ask for impact is a communication must have skill.

Six ideas to increase your success in asking include:

1. Be clear on what you need or want.
2. Be specific by including quantity or time frame.
3. Ask the person who can make the decision.
4. Deal directly the decision maker.
5. Include benefits when asking.
6. Be prepared to give as well as take.

Our communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management –

ABC priorities can apply to information, requests, emails, texts, mail, faxes, memos and telephone calls.

Three ideas to increase your success with managing and organizing your incoming information include:

1. Use the Alphabet to set priorities:
   A – Needs to be done today
   B – Has a specific deadline other than today
   C – Has no deadline
   D – Items you can delegate
   E – Items you can eliminate.
2. If an A will take you less than 5 minutes to complete, do it at the time of sorting.
3. Arrange your B’s on your desk based on the date you need to start the task.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Business Writing Skills –

Move from mess to message!

Four ideas to increase your success with an appropriate writing style include:

1. Use specific language.
   Instead of: Please send the report as soon as possible.
   Write: Please send of the report by Tuesday.
2. Always use words that build your relationship i.e. please; thank you; appreciate; hope.
3. Identify the action required by the reader in your closing sentence.
4. Remember only one subject in each communication.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.

Leadership –

Every project team needs a leader.

Six ideas to increase your success with team projects include:

1. Put systems in place to control on-going performance.
2. Provide frequent feedback on progress and challenges.
3. Be positive by presenting problems as questions. “How can we…”
4. Invite multiple possible solutions
5. Learn from mistakes.
6. Recognize continuous improvement.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism.

Business Writing Skills –

Because a reader reads your message with their tone, your message may be misunderstood.

Four ideas to increase your success with an appropriate writing tone include:

1. Use “You” instead of “I”. i.e.
   Instead of: We have a new program that we think is very interesting.
   Write: You’ll find our new program very interesting.
2. Use the active approach VS passive approach.
   Instead of: Careful consideration will be given to your request.
   Write: We will give careful consideration to your request.
3. Write with more verbs and fewer nouns.
   Instead of: I have knowledge
   Write: I know
   Instead of: I have reservations
   Write: I doubt
   Instead of: May I make a suggestion
   Write: I suggest
4. Be positive.
   Instead of: We have written twice and to date you have not replied.
   Write: When can we expect your reply?

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.  The next public business writing skills workshop is scheduled for May 7, 2019.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.

Leadership –

Teams improve productivity, creativity and morale!

Six ideas to increase your success with team projects include:

1. Clearly communicate goals that are specific, measurable, relevant, timed and known to all team members.
2. Refer to the established goals frequently.
3. Share the team leadership role.
4. Clarify the team members roles and responsibilities early.
5. Manage conflicts when they arise… they always will.
6. Practice finding win/win solutions.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others. The next leadership training workshop is March 21, 2019.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism.

Time Management –

Because it can’t be replenished, time is our most precious resource

Six ideas to increase your success in saving time include:

1. Create templates with answers to the most common questions you’re asked.
2. Use drafts for emails, letters, memos.
3. Use check lists for activities you repeat frequently.
4. Have regular scheduled meeting with key partners, your boss, your clients
5. Meet at other people location so you can make a faster exit.
6. Stay standing at your desk so visitors won’t linger.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction. The next public time management workshop is scheduled for April 18, 2019.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Communication Skills –

The more questions you ask, the more information you gain, The person with the most information has the most power.

Four ideas to increase your success in asking include:

1. Don’t hesitate to ask.
2. Invite or encourage participation.
3. Always be respectful.
4. Ask and keep asking.

Our communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.