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Decisions are a vital part leadership!

Six ideas to increase your success in decision-making include:

1. Determine the priority of your decision based on the impact.
2. Delegate decisions to the lowest level.
3. Determine the time you plan to invest before deciding.
4. Calm your state before you review your decision.
5. Even during crisis compete a decision-making process, i.e. identify/generate/review/decide
6. After using a logical approach, conduct an emotional check.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Clarity and brevity gets results!

Eight ideas to increase your effectiveness in presenting your ideas include:

1. Invest time in preparation.
2. Rehearse out loud
3. Video your presentation
4. Tell stories.
5. Share relevant examples.
6. Pay attention your message.
7. Work on maintaining eye contact.
8. Gestures for emphasis.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Stop interrupting yourself1

Five ideas to increase your success in minimizing interrupting yourself include:

1. Budget your time social media
2. Mute email, text etc. signals.
3. Allow some telephone calls to go to voice mail
4. Complete your “A” priority task before you do anything else.
5. Use time lines to avoid crisis.

Our time management skills training workshop provides the time management skills essential focus on the areas that will result in the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism

Great service is essential for duration!

Eight ideas to increase your success in providing excellent service include:

1. Internal and external customers are are equally important.
2. Demonstrate your understanding by restating concerns customers share.
3. Keep emotions in check.
4. Focus on solving problems.
5. Recognize the opportunity complaints provide.
6. Treat complaints as a priority.
7. Work at continuously improvingt.
8. Get rid of procedures and practices that punish customers.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations.  Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

An effective presentation is dependent on your delivery more than on your knowledge.

Seven ideas to increase your impact in presenting include:

1. Plan how you will capture and hold attention.
2. Rehearse out loud.
3. Vary the inflection, speed and volume.
4. Use your hands periodically for emphasis.
5. Pause to draw attention.
6. Look to see how you’re being perceived.
7. Learn great speakers.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

When performance needs to improve it’s vital to provide feedback in a way that does not cause defensiveness or resentment.

Six ideas to increase your success in giving feedback in a problem situation include:

1. Always speak in a private.
2. Focus on the problem;
3. State facts.
4. Eliminate judgments..
5. Be quick in providing feedback..
6. Provide specific details.- include times, dates, rates, statistics

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Stop interrupting yourself!

Four ideas to increase your success in minimizing interrupting yourself include:

1. Stop switching tasks.
2. Always finish what you start.
3. Make phone calls at specific time(s) in the day.
4. Take regular breaks.

Our time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism.

Customer service means managing customers’ needs and expectations.

Six ideas to increase your success in providing excellent service include:

1. Find ways to appreciate your customers.
2. Find ways to show customers that you value them.
3. Let customers know you care through your voice and actions.
4. Always try to understand customer’s perspective.
5. Say the customers’ name,
6. Smile when you speak, it always sounds better.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations.  Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism

Project management knowledge, techniques and tools will facilitate your project’s successfully.

Ten tips to manage projects effectively include:

1. Identify specific project goals.
2. Identify measurable deliverables.
3. Plan activities to accomplish goal
4.  Determine each activities’ duration, start time and cost.
5. Determine dependent tasks.
6. Calculate the timeline schedule.
7. Apply risk management strategies.
8. Develop contingency plans.
9. Outline the implementation plan to the project owner.
10. Report progress to the project owner regularly.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Clarity! Brevity!  Impact!

Eight ideas to increase your effectiveness in presenting your ideas include:

1. Know what your purpose in speaking,
2. Edit your thoughts
3. Rehearse out loud.
4. Pay attention to your facial expressions.
5. Make eye contact (look at the camera if virtual)
6. Watch the listener’s response,
7. Adjust your volume, inflection, tone.
8. End on time.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.