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Business Writing Skills – Tip of the Day

• Use “Re:” at the top of every business letter, email, memo etc.  When emailing change the Re when the subject of the email changes.

Our Toronto based business writing skills training workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our Toronto based business writing skills training and other communications skills courses and workshops can help you build your professionalism

Communication Skills – Tip of the Day

Praise yourself!  Let others know how you’re contributing and how worthy you are. “I was able to…”;  “I’m pleased to report…”; “Because I…”  A short sentence will go a long way.

Our communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our communication skills training workshops and other management skills and leadership courses and workshops can help you build your professionalism.

Communication Skills Via Telephone – Tips of the Week

From the way that you handle yourself on the telephone, your caller can quickly assess whether you are:

• Capable
• Caring/Interested
• Energetic
• Friendly/Happy
• Organized

Ten ideas to increase your success with the telephone include:

1. Remember it’s 10% what you say and 80% the way you say it that counts on the phone.
2. Be prepared to make a written record of all information.
3. Be on stage – assume a “professional ” role – unemotional, problem-solving oriented.
4. Practice consistency.
5. Regularly critique yourself.  Try to get feedback from others that you trust.
6. Smile as you speak.
7. Never show agitation or fatigue; end the call graciously and call back when you’re composed.
8. Project energy
9. Provide a positive approach by focusing on what you can do.
10. Listen to voice mails you leave and eliminate your “ums” or “ahs” by closing your lips at the end of each sentence.

Our communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Leadership – Supervisor – Tip of the Day

Focus on the future, not the past.  Ask “What can be done to make sure it doesn’t happen again?”

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your

performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Time Management – Tip of the Day

Deal with E-mail at set times each day, if possible. Unless it’s your primary function check email no more than four times a day.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills course and other communications skills and leadership training programs and workshops can help you build your professionalism.

Assertiveness Training – Tip of the Day

Focus on the present and on the future; changing the past is not possible.

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

Meeting Minutes – Tip of the Day

When requesting items for your agenda consider using form that includes:

• Issue
• Background
• Relevant Factors
• Recommendations
• Outcome being sought
• Time Required

Our Toronto based meeting minutes skills training workshop provides strategies and techniques to sharpen your writing skills.

Contact us today to find out how our Toronto based meeting minutes skills training and other writing skills courses and workshops can help you build your professionalism

Leadership – Problem-Solving Skills – Tips of the Week

Before committing to important decisions it’s wise to invest time and effort in considering the issue and alternate solutions.

Six ideas to increase your success in problem-solving include:

1. Identify the problem – state the problem in the form of several different questions.
2. Identify the solution criteria – On what basis should you make the decision?   What will the solution look like?  What concerns will you have addressed?  What factors need to be considered?
3. Identify all of the possible causes of the problem.
4. Generate alternatives/ideas considering all of the questions framed when identifying the problem; all of the solution criteria and all of the possible causes.
5. Select the best alternatives using the solution criteria.
6. After implementation, follow-up to confirm the success of your problem-solving process.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Business Writing Skills – Tip of the Day

Use a Persuasive Structure:

1.             State the issue or problem.

2.             State your recommendation.

3.             State what gives you the right to make the recommendation.

4.             State the benefits to the reader.

5.             State the action you want the reader to take.

Our Toronto based business writing skills training workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our Toronto based business writing skills training and other communications skills courses and workshops can help you build your professionalism

Leadership – Supervisor – Tip of the Day

Ask… don’t tell.  The more you engage a team member the more you gain their commitment to success.  Ask many more questions instead of making statements.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism