Blog

Conflict Resolution – Confronting In Conflict Situations

Many people are reluctant to manage conflict and say what they need to say because it may result in the other person having a negative reaction.  Looking after your needs and expressing your concerns is essential to your good health and success.

Six ideas to increase your success in confronting in conflict situations include:

1. Identify the specific offending behavior.

2. Describe the others person’s behavior that causes you concern.  Be specific and describe the actions, not the person’s motives or goals.                                                        .

3. Ask explicitly for a change in their behavior. Express the need for change in positive manner, as a goal to be achieved in the future.

4. Request a small change; never a series of changes.

5. Specify the concrete action you want the person to stop or those actions you want the person to perform.

6. Always recognize and be respectful of the other person’s needs.

Our conflict management workshop provides strategies and techniques to resolve conflict in everyday situations.  Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Conflict Management Training – Tip of the Day

Many people are uncomfortable handling conflict situations.   Recognize that conflict is inevitable and that it is in fact an opportunity.

Our conflict management workshop provides strategies and techniques to resolve conflicts in a union environment and in everyday situations.  .The training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our conflict management skills training courses and other communications skills workshops can help you build your professionalism

Presentation Skills Training – Tip of the Day

Making dynamic presentations with confidence is an essential skill that demonstrates your leadership ability and earns respect.  Pay attention to your appearance and your physical stance.  55% of your message comes from what they see.  If you want to be perceived as reliable or powerful, consider what clothing and what posture would contribute to that perception.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others.  Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism

Meeting Minutes Writing Skill – Tip of the Day

Complete first draft within 24 hours.

Our Toronto meeting minutes training workshop will enable participants to make minute taking easier by:

• Introducing forms and formats
• Identifying key reporting areas
• Increasing listening and focusing ability

Contact us today to find out how our meeting minutes skills training courses and other communications and writing skills seminars and workshops based in Toronto can help you build your professionalism

Communication Skills – Diplomatic Disagreement

 Disagreeing with a person you report to or a client is a challenging process.

Six ideas to increase your success in disagreeing diplomatically include:

1. Before you disagree, restate or paraphrase what you believe the other person has said to demonstrate your understanding.  Do this with a neutral tone and positive body language.

2. Check for their agreement… if they don’t verbalize their agreement, are they nodding?

3. If they don’t agree, keep restating until they do.

4. Acknowledge that you understand their position, feelings or thoughts by outlining what you believe is the value in the suggestion.  “I can see the value in…”

5. Add however… do not use “but”.

6. Then present your views, opinions or alternate suggestions.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Leadership Skills – Success – Tip of the Day

–Success means being able to answer “YES” to the following two questions:

• Are you happy with the way you spend your time?
• Are you happy with your relationships?

Do something each day to keep you able or get you closer to answering “YES”!

Our Toronto leadership training seminars provides leadership strategies and techniques to shape your performance and influence others.

Contact us today to find out how our leadership skills workshops and other communications skills courses and seminars can help you build your professionalism

Project Management Skills – Tip of the Day  

Increase project team cooperation my ensuring that each project team member is aware of the potential contributions of other project team members.

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism

Supervise, Motivate & Lead Others – Tip of the Day

Value a unique relationship with each member or your team; there can be no favourites.  While you don’t need to spend time with each member in the same way, you do need to spend equal amounts of time and interest.

Our supervise, motivate & lead others training workshop held in Toronto provides leadership strategies and techniques to shape the performance of many “diamonds in the rough”.  Turning less than desirable performance to acceptable and acceptable performance to superior performance is a most satisfying experience for anyone who acts in a leadership capacity.  Supervisors, team leaders and those who want to influence without authority will benefit.

Contact us today to find out how our leadership skills workshops and other communications skills courses and seminars can help you build your professionalism.

Meeting Minutes Writing – Tip of the Day

Prepare a glossary of terms so that anyone taking over for you can become familiar with the jargon and terminology of your meeting members.

Our Toronto meeting minutes training course will enable participants to make minute taking easier by:

• Introducing forms and formats
• Identifying key reporting areas
• Increasing listening and focusing ability

Contact us today to find out how our Toronto meeting minutes skills training and other communications and writing skills seminars and workshops can help you build your professionalism

Stress Management

Stress occurs when situations control you instead of you controlling them.  Sometimes it is the way we react to events, and not the events themselves, that trigger stress.

Nine ideas to increase success in stress management include:

1. Identify the sources of stress in your job and in your personal life and minimize them.

2. Find ways to best cope with stress that can’t be eliminated… proper rest, exercise, nutrition.

3. Avoid burning out because of too much challenge

4. Avoid rusting out because of too little challenge

5. Calculate the number of hours you are capable of working and limit your hours accordingly

6. Balance your life; find time for your physical, emotional, spiritual, and intellectual well-being

7. Identify the priorities in your life and include daily activities related to your priorities.

8. Eliminate time wasters.

9. Use coping self talk to control anger:
   • Is this worth getting angry about?
   • Is getting angry going to help?
   • Will this be important in two years, two months, two hours?
   • What would a calm person do?

Our Toronto based stress skills training workshop provides the stress management skills for performing at peak performance level to enhance your career and personal success.

Contact us today to find out how our Toronto based stress management skills training and other management skills and leadership courses and workshops can help you build your professionalism.