Tips of the week

/Tips of the week

Resolving Conflict – Confronting In Difficult Situations

Resolving Conflict – Confronting In Difficult Situations – 

Many people avoid conflict because it may result in a negative reaction.

By looking after your needs and expressing your concerns you impact on your own health and success.

Six ideas to increase your success in confronting in conflict situations include:

  1. Be clear on the behavior that needs to be changed or addressed.
  2. Describe the others person’s behavior that causes concern. Be specific and describe the actions, not the person’s motives or goals.                            .
  3. Ask for a specific change in their behavior. Present the need for change in positive manner; as a goal to be achieved in the future.
  4. Request one change at a time.
  5. Be clear about the specific action you want the person to stop or start to perform.
  6. Always be respectful of the other person’s needs.

Our conflict management workshop provides strategies and techniques to resolve conflict in everyday situations. Our conflicts resolution in a union environment workshop is specific designed for handling challenging union issues.   Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2017-08-09T13:38:36+00:00 August 10th, 2017|Tips of the week|Comments Off on Resolving Conflict – Confronting In Difficult Situations

Presentation Skills

Presentation Skills – 

Being ability to present information in a clear, precise and understandable way is every leader’s goal. Whether you need to persuade or to inform, It’s absolutely essential to sell your message.

Five ideas to increase your success in presenting include:

  1. Be natural– see every presentation as an extended conversation.
  2. Vary your tone, your pitch and your volume to hold interest and to add additional emphasis.
  3. Maintain eye contact with individual members of your audience for 2-3 seconds.
  4. Organize your presentation with care.  Start with the issue or the subject. Highlight the points you will be sharing.  End with a request for action or a summary of your key points.
  5. Answer questions honestly.  It’s OK to not know the answer. Offer to provide information later or refer them to where they can find the answer.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2017-07-28T15:32:59+00:00 August 8th, 2017|Tips of the week|Comments Off on Presentation Skills

Professionalism

Professionalism

While being professional is an obvious goal, being perceived as professional requires specific strategies and techniques.

Six ideas to increase your success in professionalism include:

  1. Demonstrate your willingness to accept authority. We’re all working on boss’s or clients goals. Say “happy to do that, however, this is how it will affect…”
  2. Be a team player. Consider how you can assist others in achieving the bigger goals of your department.
  3. Demonstrating commitment. Be on time; meet deadlines; provide quality work.
  4. Demonstrate leadership. “Ask what needs to be done?’
  5. Express appreciation. Compliment people frequently and sincerely.
  6. Integrity and trust are essential. Once questioned they can rarely be regained.

Our professionalism in the workplace workshop introduces strategies and techniques to increase your ability to send the right message in every situation. This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

2017-07-28T15:21:56+00:00 August 3rd, 2017|Tips of the week|Comments Off on Professionalism

Stress & Time Management

Stress & Time Management –

Stress occurs when situations control you instead of you controlling them.

Four ideas to increase success in stress – time management include:

Use helpful self-talk to control anger. Ask yourself:

  1. Is this worth getting angry about?
  2. Is getting angry going to help?
  3. Will this be important in two years, two months, two hours?
  4. What would a calm person do?

Find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Our time management skills training workshop provides the time management skills essential zero in on areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

2017-07-19T12:31:32+00:00 July 31st, 2017|Tips of the week|Comments Off on Stress & Time Management

Stress Management

Stress Management –

Get control of how you react to events. You can always choose calm over chaos. Reacting without planning can trigger excessive stress.

Eight ideas to increase success in stress management include:

  1. Look for the sources of stress in your job and personal life and minimize them.
  2. Increase ability to cope with stress that can’t be eliminated… rest, exercise, nutrition.
  3. Avoid burn-out because of too much stress
  4. Avoid rust-out because of too little stress
  5. Determine the optimum number of hours you’re capable of working.
  6. Balance your life; find time for your physical, emotional, spiritual, and intellectual well-being
  7. Eliminate time wasters.

Find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Our time management skills training workshop provides the time management skills essential zero in on areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

2017-07-19T12:30:13+00:00 July 27th, 2017|Tips of the week|Comments Off on Stress Management

Leadership

Leadership –

Staying Professional: Un-emotional & Problem –Solving Oriented

We choose how we can respond to challenging situations. In difficult situations we may respond with anger or frustration if we are not practicing professionalism. Our goal is to consistently deal with challenging situations in a calm, productive manner.

Six ideas to increase success in staying unemotional problem–solving oriented include:

  1. Recognize your body’s physical warning signals that remaining unemotional will require extra effort, i.e. a tightness in your neck or shoulders or chest or  hands or stomach;  a flush in your face or  body
  2. Take a step back mentally.  See the bigger picture.  Will this be important a week or a month from now?
  3. Take a step back physically.  Reduce the extra adrenaline through movement.
  4.  Buy time.  Say:    “I need to consider this.”   or  “I need to think this through.”   or  “I want to give this some thought”
  5.  Anticipate your frustration with repeat offenders and plan your reaction to them.
  6. Smile and tell yourself “I don’t sweat the small stuff”… and smile again.

Our leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses and workshops can help you build your professionalism.

2017-07-12T12:27:21+00:00 July 24th, 2017|Tips of the week|Comments Off on Leadership

Business Writing

Business Writing –

Improve your results by improving your business writing skills!

Eight ideas to increase your success business writing include:

  1. Say less. Be brief. Get to the point quickly.
  2. Avoid jargon – people skip words they don’t understand.
  3. Write once; edit twice. Proofread after you write, and then later.
  4. Pay careful attention to names and numbers.
  5. Save samples/templates.
  6. Skip formality but master professionalism.
  7. Motivate your reader by providing benefits
  8. End with a statement or the action you want the reader to take.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.

2017-07-12T12:25:59+00:00 July 20th, 2017|Tips of the week|Comments Off on Business Writing

Communication Skills

Communication Skills –

You may need to be more sensitive when you disagree with your boss or a client or a team member in a team meeting

Six ideas to increase your success in disagreeing diplomatically include:

  1. Start by restating or paraphrasing what you believe the other person has said. This will demonstrate your understanding.
  2. Keep a neutral tone and positive body language.
  3. Check for their agreement… if they don’t verbalize their agreement, are they nodding?
  4. Keep restating until you get their agreement.
  5. Value their position, feelings or thoughts by outlining what you believe is the worth of their position. “I can see the value in…”
  6. Always add however… avoid using “but”.
  7. Finally present your differing views, opinions or alternate suggestions.

Our Toronto based communication skills training course provides the communication skills for performing positively and clearly to enhance your career and personal success.

We can help you build your professionalism! Contact us today to find out how our Toronto based communication skills training courses and other management skills and leadership seminars and workshops.

2017-07-06T10:37:03+00:00 July 17th, 2017|Tips of the week|Comments Off on Communication Skills

Leadership Skills

Leadership Skills –

The most common feedback is no feedback! Let people know how they’re doing and what you need.

Five ideas to increase success with providing effective feedback include:

  1. Stick to facts! Make your feedback neutral, free of value judgments.
  2. Provide feedback as quickly as possible.
  3. Provide feedback often.  Try to give positive feedback everyday!
  4. Focus on important areas of performance.
  5. Ensure that feedback is accurate, concise and easy understand.

Our leadership skills training workshop provides the skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based leadership skills training and other management skills and communication courses and workshops can help you build your professionalism.

2017-07-06T10:34:16+00:00 July 13th, 2017|Tips of the week|Comments Off on Leadership Skills

Communication Skills

Communication Skills

Communication is personal!

Three ideas to increase communication skills include:

  1. Use people’s by name at least once in any interaction (face-to-face, written, telephone)
  2. Try to refer to a personal situation
  3. Make people feel good about themselves; be liberal with compliments Our Toronto based communication skills training course provides the communication skills for performing positively and clearly to enhance your career and personal success.

We can help you build your professionalism! Contact us today to find out how our Toronto based communication skills training courses and other management skills and leadership seminars and workshops.

2017-06-28T15:33:46+00:00 July 10th, 2017|Tips of the week|Comments Off on Communication Skills