Customer Service – Handling Complaints

Customer who complain are valuable! Feedback can provide an outstanding opportunity to improve.  Thank your customers for sharing their experience.

Five ideas to increase customer service success include:

  1. Listen with an open mind.
  2. Avoid defensiveness
  3. Look for solutions not blame.
  4. Ask questions to better understand and get all the facts..
  5. Never assume to know.
  6. Work to reach a resolution with them.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2020-10-21T13:04:50-04:00November 5th, 2020|Tips of the week|0 Comments