The customer who complains is essential! Feedback can provide an outstanding opportunity to improve. Thank customers for sharing their experience.
Five ideas to increase customer service success include:
- Be open mind.
- Refrain from defensiveness
- Look to problem solve not blame.
- Ask questions to clarify and get all the facts.
- Never assume.
- Work to reach a solution with them.
Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.
Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.