Communication Skills – Handling Complaints

Communication Skills – Handling Complaints –

Reward people who take time to complain. Always respect and thank them.

Six ideas to increase success include:

Give them an opportunity to be heard.
Consider that sometimes being heard is all they want.
Be empathetic! Put yourself in their shoes.
Always apologize. It’s not necessarily an admission of guilt; it’s sometimes just a regret of their inconvenience.
Only one apology is needed.
Never apologize for your rules or policies.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other communication skills and leadership courses and workshops can help you build your professionalism.

skestenberg2019-08-13T11:54:59-04:00August 15th, 2019|Tips of the week|0 Comments

Business Writing

Business Writing –

Be clear, be brief and get results to be effective in business writing.

Four ideas to increase your business writing effectiveness include:

Replace many “I’s and we’s“ with “you” – focus on the reader.
Describe what you can do; not what you can’t – focus on the positive.
Increase understanding by using bullets.
Use numbers when there is a sequence.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.

skestenberg2019-08-13T11:58:00-04:00August 13th, 2019|Tips of the week|0 Comments

Business Writing

Business Writing –

Transferring understanding is the objective of effective business writing!

Six ideas to increase success include:

Get clear on your purpose.
Consider what do you want to accomplish.
Identify the action you want the reader to take.
State your purpose in first sentence.
Write like you speak.
Get rid clichés.

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto

skestenberg2019-08-01T21:14:57-04:00August 6th, 2019|Tips of the week|0 Comments

Presentation Skills

Presentation Skills –

Being perceived as confident always earns respect. Your presentation skills also communicate your leadership ability.

Whether your need is to motivate, to inform, to influence or to defend, the way you present yourself and your ideas is key to your success.

Three ideas to increase success include:

Pay attention to the way your appearance! Posture, clothing, facial expression and gestures. 55% of your message comes from what they see.
Vary the speed of your delivery as well as the inflection and the volume. 38% of you message comes from your voice.
The best presenters want to be seen as enthusiastic; confident; believable; knowledgeable and approachable.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others. Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

skestenberg2019-08-01T21:13:25-04:00August 1st, 2019|Tips of the week|0 Comments

Presentation Skills

Presentation Skills –

Being perceived as confident always earns respect. Your presentation skills communicate your leadership ability.

Whether your need is to motivate, to inform, to influence or to defend, the way you present yourself and your ideas is key to your success.

Three ideas to increase success include:

Pay attention to the way your appearance! Posture, clothing, facial expression and gestures. 55% of your message comes from what they see.
Vary the speed of your delivery as well as the inflection and the volume. 38% of you message comes from your voice.
The best presenters want to be seen as enthusiastic; confident; believable; knowledgeable and approachable.

Our presentation skills training seminar provides strategies and techniques to ensure that your message achieves results and influence others. Workshops can be delivered at your location or in our location in Toronto.

Contact us today to find out how our presentation skills courses workshops and other communications skills training courses can help you build your professionalism.

skestenberg2019-07-24T15:22:37-04:00August 1st, 2019|Tips of the week|0 Comments

Assertiveness Skills

Assertiveness Skills –

Assertiveness means communicating opinions, beliefs, thoughts, and feelings in an effective way.

Three ideas to increase success include:

Remember to be gracious when saying no by always offering an alternative.
Practice being diplomatic when disagreeing by demonstrating your understanding of the other person’s position.
Try to acknowledge the value of the other person’s recommendation before providing your recommendation
When an issue is important to you, problem solve with the other person by asking questions like: What do you need? How can we resolve this situation? What would it take to fix this?

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

skestenberg2019-07-24T15:21:42-04:00July 29th, 2019|Tips of the week|0 Comments

Time Management

Time Management –

When you procrastinate it requires more time and effort to complete the same task later.

Eight ideas to increase success in overcoming procrastination include:

Eliminate perfection paralysis… unless you’re a brain surgeon 90% right is better than 100% of nothing.
Build your self-esteem,
Build your intuition.
Don’t wait until you have all the information; it takes too long or isn’t even possible.
Commit to someone else to increases your self-discipline. We work harder at not disappointing others.
Announce your plans/goals to others.
Sign an agreement to pay money to someone if you don’t complete a task or behaviour.
Use the 21 day check list. Give yourself a check each day you complete a task – after 21 days it’ll be a habit.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return. Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills course and other communications skills and leadership training programs and workshops can help you build your professionalism.

skestenberg2019-07-17T12:51:30-04:00July 25th, 2019|Tips of the week|0 Comments

Assertiveness Skills

Assertiveness Skills –

Some people avoid saying what they need to say because they fear offending others. There can be discomfort with conflict. Some people come on too strong and actually do offend. Knowing how to speak and act assertively allows you to express issues in a productive way.

Three ideas to increase success include:

Three R’s include: Be realistic, responsible and respectful.
Build your confidence by focusing on “what’s good about you?”
Begin sentences with “I” followed by “expected” or “prefer” or “need”, when you’re giving feedback that might offend.

Our Toronto based assertiveness skills training workshop provides the assertiveness skills essential to getting your ideas, plans and feelings across with confidence and conviction.

Contact us today to find out how our Toronto based assertiveness skills training and other communications skills courses and workshops can help you build your professionalism.

skestenberg2019-07-17T12:49:52-04:00July 22nd, 2019|Tips of the week|0 Comments

Time Management

Time Management –

Procrastination can result quality issues and/or missed deadlines. Procrastination is also the number one cause of stress and stress related health issues.

Seven ideas to increase success in overcoming procrastination include:

Think ahead.
Plan
Just thinking about what you need to compete is a step forward – take it
Just getting started will enable inertia to keep you going.
Think about what you do when you procrastinate. Are you talking; reading; eating?
Know your procrastination behaviours;
Always act on most important activities first.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return. Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills course and other communications skills and leadership training programs and workshops can help you build your professionalism.

skestenberg2019-07-15T16:33:18-04:00July 18th, 2019|Tips of the week|0 Comments

Leadership

Leadership –

Act like a winner!

Five ideas to increase your personal success include:

Consider how winners dress, speak, act.
Listen to understand their intentions.
Think and act positively!
Focus on finding solutions; not blame
Make a conscious choice to be happy!

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism

skestenberg2019-07-15T16:31:32-04:00July 15th, 2019|Tips of the week|0 Comments

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About skestenberg

Communication Skills – Handling Complaints –

Business Writing –

Presentation Skills –

Assertiveness Skills –

Time Management –

Assertiveness Skills –