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Business Writing Skills –

The reader reads your message with their tone. This can sometimes be negative despite your intention.

Here are the steps to present your message with the best tone.

Four ideas to increase your success with an appropriate writing tone include:

1. Use “You” instead of “I”. i.e.
   Instead of: We have a new program that we think is very interesting.
   Write: You’ll find our new program very interesting.
2. Use the active approach VS passive approach.
   Instead of: Careful consideration will be given to your request.
   Write: We will give careful consideration to your request.
3. Write with more verbs and fewer nouns.
   Instead of: I have knowledge
   Write: I know
   Instead of: I have reservations
   Write: I doubt
   Instead of: May I make a suggestion
   Write: I suggest
4. Be positive.
   Instead of: We have written twice and to date you have not replied.
   Write: When can we expect your reply?

Our Toronto based business writing skills workshop provides strategies and techniques to sharpen your business writing skills.

Contact us today to find out how our business writing skills training and other communications skills courses and workshops can help you build your professionalism. Our public workshops take place in Toronto.

Leadership –

Team effort creates boundless benefits!

Six ideas to increase your success with team projects include:

1. Goals need to be specific, measurable, relevant, timed and known to all members.
2. Refer to the project goals frequently.
3. Share the team leadership.
4. Make the team members roles and responsibilities clear at the beginning.
5. Expect conflicts; they’re inevitable.
6. Practice seeking win/win outcomes.

Our Toronto leadership training course provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The program will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills workshops can help you build your professionalism

Communication Skills –

Assumptions are a waste of time! The more questions you ask, the more information you gain, the more power you gain   Ask and keep asking!

Four ideas to increase your success in asking include:

1. Don’t hesitate to ask.
2. Invite or encourage a response
3. Always be respectful.
4. Ask and keep asking.

Our communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Project Management –

Continuous improvement is a pillar greatness! Find ways get better..

Four questions to ask yourself after completing an assignment or project include:

1. What did I learn from this experience?
2. What technology would help me next time?
3. How do I need to change future time lines?
4. What budget considerations should I make in the future?

Our Toronto based project management skills training workshop provides the project management skills for effective project planning and control.

Contact us today to find out how our Toronto based project management skills training and other management and communication and leadership skills courses and workshops can help you build your professionalism.

Time Management –

Time can’t be replenished.  Therefore, it’s our most precious resource!

Six ideas to increase your success in saving time include:

1. Create a handout with answers to the most common questions you’re asked.
2. Use drafts for emails, letters, memos.
3. Use check lists for activities you repeat frequently.
4. Have regular scheduled meeting with key partners, your boss, your clients
5. Meet at other people location so you can make a faster exit.
6. Stay standing at your desk so visitors won’t linger.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Change Is Inevitable –

Move from merely coping with change to excelling through change.

Three ideas to help you understand the nature and impact of change.

1. See potential changes as opportunities.
2. Develop resilience with change.
3. Pose many questions about the change; it’s reasons; it’s impact; it’s challenges etc.

Our Toronto based change happens skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success. Other workshops of interest may include: change management

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management – 

Getting more done in less time is often a demand made on us.

Five ideas to increase your success in saving time include:

1. Start with A priorities first. Get the most important items done.
2. Discourage interruptions with your body language – walk quickly or don’t look up.
3. Say no “ and they offer an alternative – except if it’s your boss asking.
4. Say “happy to do that for you” to your boss and communicate what won’t get done.
5. De-clutter your work space each day.
6. Encourage independence – teach others how to find answers.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism

Communication Skills –

Callers can quickly assess whether you are caring, capable, interest and organized.

Eleven ideas to increase your success with the telephone include:

• Remember it’s 10% what you say and 80% the way you say it.
• Be prepared to record of all information.
• Be a “professional “– unemotional, problem-solving oriented.
• Practice consistency.
• Critique yourself – get feedback from people you trust.
• Smile when you speak.
• Never show agitation or fatigue;
• End every call graciously
• Remain composed.
• Project energy
• Focus on what you can do.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Leadership –

Solving problems is an essential leadership skills. Increase your effectiveness with your team, clients/customers, partners and vendors.

Seven ideas to increase your success in problem-solving include:

1. State the problem in the form of many different questions.
2. Decide on what basis should you make the decision?   What will the solution look like?  What concerns will you have addressed?  What factors need to be considered?
3. Think of all of the possible causes of the problem.
4. Generate multiple possible solutions answering all of the questions you identified in steps 1 to 3.
5. Select the best alternatives and compare to your solution criteria.
6. Implement,
7. Follow-up to verify the success of your problem-solving process.

Our Toronto problem solving and  leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Change Happens –

Getting better should be a goal!

Four ideas to help you move from your reality to a new reality.

1. See change as an opportunity for improvement.
2. See challenge as beneficial.
3. Work diligently to make a change successful.
4. Use stress management techniques to help you through change.

Our Toronto based change happens skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success. Other workshops of interest may include: change management

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.