Tips of the week

Leadership – Problem-Solving Skills –

Using a problem-solving structure before making a decision is worth the effort.

Six ideas to increase your success in problem-solving include:

1. Identify the issue – state the problem in the form of several different questions.
2. Identify the criteria for the solution– On what basis should you make the decision?   What will the solution look like?  What concerns will you have addressed?  What factors need to be considered?
3. Identify all of the possible causes of the problem.
4. Generate alternatives/ideas considering all of the questions framed when identifying the problem; all of the solution criteria and all of the possible causes.
5. Select the best alternatives using the solution criteria.
6. After implementation, follow-up to confirm the success of your problem-solving process.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader.  The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Communication Skills – Questioning Effectively –

Ask questions to:

• Demonstrate interest
• Express concern
• Introduce new ideas
• Help others to learn.

Eight ideas to increase your ability to ask questions include:

1. Encourage an environment where questions are welcome.
2. Encourage questions.
3. Be candid when you answer.
4. Remember the KISS rule.  Keep It Short and Simple.
5. Keep your question 10 words or less.
6. Ask only one question at a time.
7. Consider the three “RIGHT’s”:  Is it the right time, right way, right person.
8. Start with an open question to invite information.  i.e. “Tell me about…?” or How…? or What…?

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Leadership Skills –

There are multiple decisions to be made each day!.

Five ideas to increase your success in decision-making include:

1. Accept that you may not always be right.
2. From each failure comes the opportunity for greater success.
3. Don’t hesitate or overthink when making decisions.
4. Consider alternative solutions available for a predetermined period of time ant then make the decision.
5. Once you’ve decided move forward.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader. Our decision-making and problem solving course will assist you to feel confident in with decision-making.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Time Management –

Do you invite people to interrupt you?

Six ideas to increase your success in reducing invitations to interrupt you include:

1. Remove the “sweet attractions” from your work area i.e. candy and treats
2. Make less small talk.
3. Never say – “Drop by or call any time”
4. Be less accessible by working with your back to the passageway.
5. Tell people you’re working on an “A” priority.
6. Walk with a purpose; move quickly to communicate that you are busy.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Communication Skills –

Help people to feel good about themselves!  Complement frequently and others will thrive.

Six ideas to increase your success in complimenting people include:

1. Be specific.   Broad statements like “great job” are not as effective as specific statements like “I appreciate the fact that your reports are always on time.”
2. Be real.    Compliment when the praise is deserved not just because you are in a good mood.
3. Be timely.   Make complimenting a priority.
4. Be daily.    Look for opportunities to make people feel good about themselves each day.
5. Be singular.    Avoid stringing compliments together.
6. Be genuine.   Avoid complimenting before making a special request.

Our Toronto based communication skills training workshop provides the communication skills for performing positively and clearly to enhance your career and personal success.

Contact us today to find out how our Toronto based communication skills training and other management skills and leadership courses and workshops can help you build your professionalism.

Time Management –

Multiple tasks compete for your attention.  Figuring out your priorities is an essential time management skill to help you work effectively.

Eight ideas to increase your success in focusing on priorities include:

1. Know the deadline for every task you need to complete.
2. Schedule activities related to larger projects in the above process.
3. Consider the start time required to meet your deadlines.
4. Add in a buffer for critical and/or time consuming tasks.
5. Store tasks that have no specific deadlines out of sight.
6. Consider tasks that need to be completed today as your “A” priorities”.
7. Organize the tasks that need to be started on another day in order of when they need to be started.
8. Finish all your “A’s” before you touch a “B”.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism.

Our Toronto based time management skills training workshop provides the time management skills essential zero in on the areas that will provide the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Leadership Skills –

Your leadership skill escalates when your decision-making skill develops.

Six ideas to increase your success in decision-making include:

1. Priorities based on the impact of the decision.
2. Delegate small decisions.
3. Complete your investigation before deciding.
4. Take a moment to step into relaxed mode.
5. Even when crisis strikes compete your decision-making process.
6. Consider emotions as well as logic.

Our Toronto leadership training workshops provides leadership strategies and techniques to shape your performance as a supervisor or team leader. The course will assist you to influence others.

Contact us today to find out how our Toronto based leadership skills training seminars and other communications skills supervisory skills courses can help you build your professionalism

Presentations Skills –

Some people who have something to say and can’t; others nothing to say and keep saying it.

Six ideas to increase your effectiveness in presenting your ideas include:

1. Be Prepared -. Practice with a tape recorder or videotape yourself.
2. Use personal examples and stories in your speech whenever possible.
3. Relax – focus on your message and not the audience.
4. Maintain eye contact with the audience. – 2-3 seconds per person
5. Use gestures fro emphasis.
6. Use natural humor – there’s no need to be a comedian.

Our presentation skills workshop enhance your ability to address a meeting or speak in front of a client or group and communicate your professionalism.   This training course can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.

Time Management –

Do you interrupt yourself?

Three ideas to increase your success in minimizing interrupting yourself include:

1. Turn off your email alert.
2. Let your telephone calls to go to voice mail if they are not the priority.
3. Use time lines to prevent potential crisis.

Our time management skills training workshop provides the time management skills essential focus on the areas that will result in the greatest return.  Participants develop the methods to step out of the states of overwhelm, frustration, disorder, anxiety and lack of control into the state of mastery and satisfaction.

Contact us today to find out how our Toronto based time management skills training and other communications skills and leadership courses and workshops can help you build your professionalism skills and leadership courses and workshops can help you build your professionalism

Customer Service Skills –

Excellent service impacts on every organizations longevity.

Seven ideas to increase your success in providing excellent service include:

1. Treat internal customers with the same respect as external. customers.
2. Demonstrate your understanding of what the customer says by paraphrasing.
3. Master an unemotional problem-solving style.
4. Treat complaints as a priority;
5. Follow-up
6. Look for ways to continuously improve.
7. Overcome procedural obstacles that punish customers.

Our customer service training workshop provides strategies and techniques to resolve conflict in everyday situations. Each training courses can be delivered at your location or in our location in Toronto.

Contact us today to find out how our training programs and workshops related to communications skills and leadership skills can help you build your professionalism.