Customer Service – Handling Complaints

Customer Service – Handling Complaints –

 

Value customers who complain. Their feedback can provide an opportunity to improve.  Thank them for sharing their concerns.

Five ideas to increase customer service success include:

  1. Don’t justify past actions
  2. Don’t blame anyone.
  3. Ask questions to gather all the relevant information.
  4. Make no assumptions.
  5. Agree on a course of action to resolve the issue with them.

 

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2019-08-21T13:21:02-04:00August 26th, 2019|Tips of the week|0 Comments

Communication Skills – Handling Complaints

Communication Skills – Handling Complaints –

 

Reward people who take time to complain. Always respect and thank them.

Six ideas to increase success include:

  1. Give them an opportunity to be heard.
  2. Consider that sometimes being heard is all they want.
  3. Be empathetic! Put yourself in their shoes.
  4. Always apologize. It’s not necessarily an admission of guilt; it’s sometimes just a regret of their inconvenience.
  5. Only one apology is needed.
  6. Never apologize for your rules or policies.

 

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other communication skills and leadership courses and workshops can help you build your professionalism.

2019-08-13T11:54:59-04:00August 15th, 2019|Tips of the week|0 Comments

Customer Service – Handling Complaints

Customer Service – Handling Complaints –

Complaints can provide useful feedback and a chance to improve.  Value customers who bring their concerns to your attention.

Four ideas to increase customer service success include:

  1. Don’t justify past actions or to blame anyone.
  2. Ask questions to gather all the facts.
  3. Don’t make assumptions.
  4. Mutually agree on a course of action to resolve the issue.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2018-06-20T12:44:01-04:00June 28th, 2018|Tips of the week|0 Comments

Communication Skills – Handling Complaints

Communication Skills – Handling Complaints –

 

Those who take the time to complain should be rewarded. Always respect and thank them.

Five ideas to increase success include:

  1. Give them an opportunity to be heard. Sometimes listening is all they want.
  2. Be empathetic! Walk in their shoes.
  3. Always apologize. It’s not an admission of guilt; it’s sometimes a regret of their inconvenience.
  4. Only one apology is needed.
  5. No need to apologize for your rules or policies.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other communication skills and leadership courses and workshops can help you build your professionalism.

2018-06-13T12:48:07-04:00June 18th, 2018|Tips of the week|0 Comments

Customer Service – Handling Complaints

Customer Service – Handling Complaints-

Look to complaints to provide helpful feedback and an opportunity to improve.  Appreciate customers who take time to bring concerns to your attention.

Four ideas to increase customer service success include:

  1. Never try to justify past actions or to blame anyone, within or outside of your organization.
  2. Ask the right questions to get all the facts.
  3. Never make assumptions.
  4. Agree on a course of action with the customer.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other management skills and leadership courses and workshops can help you build your professionalism.

2017-04-19T12:05:40-04:00May 4th, 2017|Tips of the week|Comments Off on Customer Service – Handling Complaints

Communication Skills – Handling Complaints

Communication Skills – Handling Complaints-

Complaint are inevitable! Those who complain are providing an opportunity so respect and thank them.

Five ideas to increase success include:

  1. Listen.  Give everyone an opportunity to be heard. Sometimes that’s all they want.
  2. Put yourself in their shoes. Empathy is a powerful skill.
  3. Always offer an apologize, not admitting guilt; sometimes regretting their inconvenience.
  4. Only one apology is needed.
  5. Never apologize for rules or policies.

Our Toronto based Customer Service skills training workshop provides the skills to create winning interactions with your most valuable resource.

Contact us today to find out how our Toronto based customer skills training and other communication skills and leadership courses and workshops can help you build your professionalism.

2017-04-05T12:34:19-04:00April 24th, 2017|Tips of the week|Comments Off on Communication Skills – Handling Complaints